Job Information
UNIVERSITY OF TEXAS AT AUSTIN Senior Administrative Associate, Psychiatry and Behavioral Sciences, Dell Medical School in Austin, Texas
Set, confirm, cancel, and reschedule patient appointments. Review appointment consent forms and patient intake information, and assign clinical providers. Track daily, weekly, and monthly appointment patterns related to volume, duration, request origination, provider, and referral. outcomes. Ensure professional and accurate documentation.Provide phone and virtual technical assistance related to telehealth scheduling to Dell Medical staff, partners, school district personnel, patients, and patient families. Troubleshoot technical issues, escalating to Dell Medical or school district information technology departments as needed. Create manuals, instructional videos, workflows, and training materials to promote effective use of hardware and software. Purchase, inventory, distribute, and monitor use and wear of project-related hardware.Serve as primary contact person for scheduling virtual and on-site meetings, webinars, and events among Dell Medical clinical and operations staff, Dell Childrens Medical Center partners, and participating school district and medical practice personnel. Manage email correspondence and assemble appropriate reference, technical supports, and back-up materials. Create agendas, arrange logistical details, and organize receipts and documentation necessary for reimbursement.Prepare general correspondence as needed to respond to requests. Process, route, and respond to inquiries to the public. Maintain accurate and professional correspondence logs, files, information, databases and other tracking systems as necessary. Communicate with other patient schedulers, Dell Medical staff members, electronic health records administrators, and other stakeholders as needed.Assist with special projects and related tasks as needed. Participate in processes and activities designed to establish an organizational culture that supports learning, collaboration, and collective responsibility in order to enhance professional relationships, job satisfaction, and organizational effectiveness.Other duties as assigned.