Experience Inc. Jobs

Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center.

Licenses or Certifications:

• Valid Texas Class C Driver License.

Notes to Applicants

Position Overview:TheSecurity Operations Center Officer monitors a variety of security technologies including access control, video surveillance, and alarm systems to provide security services for all properties and acts as shift point of contact by providing training, technical guidance, or support during security-related incidents.

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When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A resume is required but will not substitute for a complete employment application.Please do not use the phrase see resume or refer to other documents to complete your application. Do not leave the Duties and Responsibilities sections blank. These will be considered incomplete applications. Incomplete applications will not be considered.
• A cover letter is also required. In the cover letter candidates should describe, in a concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected to interview:

• Your skill level in some of the competency areas for this job - specifically Microsoft Outlook and Word - will be assessed through skills testing with a required minimum passing score of 70%.
• You will receive information and instructions for preparing a short, written assessment to be done at the time of the interview.

If you are selected for hire:

• Verification of your education (which may include high school graduation orGED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.

Driving Requirement: This position requires a valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet theCity of Austins Driver Record Evaluation (DRE)requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the Citys Driver Record Evaluation Standards.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employees duty and responsibility to the Department.
• AW must review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering Secondary Employment.

All Austin Water worksite locations are tobacco-free.Use of tobacco products and/or e-cigarettes is not permitted on any AW wo ksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range

$24.89 - $29.18 per hour

Hours

Night Shift: 6:00 p.m. - 6:00 a.m. Wednesday - Saturday and Midnight - 6:00 a.m. Sunday. Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work, and other hours as required.

Job Close Date

10/22/2024

Type of Posting

External

Department

Austin Water Utility

Regular/Temporary

Regular

Grant Funded or Pooled Position

Not Applicable

Category

Professional

Location

Waller Creek Center, 625 E. 10th Street, Austin, TX

Preferred Qualifications

Preferred Experience:

• Experience in security monitoring activities including working in high-level, high-risk security environments; and an ability to quickly recognize and analyze irregular events
• Experience in a security management team in a utility, municipality, or other similarly regulated entity or critical infrastructure; and knowledge of Federal, State, and Local laws, regulations, and policies regarding Security Operation Center
• Effective verbal and written communication skills with various levels of internal customers, stakeholders, and the public; strong problem-solving, decision making, and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptions
• Ability to develop relationships with other entities, departments, and outside organizations including contracted security firms, Homeland Security, emergency management, fire, and police organizations; and an ability to handle conflict, hostility, and uncertainty in intense security situations
• Advanced experience with Genetec Security Management System software, or other electronic security systems and access control systems

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
2. Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
3. Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
4. Identifies and notifies management of vacant security posts.
5. Provides direction and training to site officers and contract employees as needed to accomplish service goals.
6. Monitors welfare of security personnel working after-hours and remote assignments.
7. Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
8. Maintains the security and confidentially of sensitive security information.
9. Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skil