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Description

Amazon Web Services (AWS) is leading the next paradigm shift in computing and is seeking an experienced, self-directed, detailed oriented Partner Sales Operations Lead with strong project management, organizational, collaboration and communication skills to support the Partner Organization. This is a high business impact role for a candidate who is passionate about taking ownership of managing multiple complex projects in a fast-paced environment, reporting and tracking to project completion and at times, stepping up to contribute/author well-structured reporting documents using a data-first approach to articulate business impact to our stakeholders, leadership and customers. You are a strategic thinker and operationally focused. This professional should be able to work across cross-functional teams in a productive and professional manner and can work through ambiguity and most blockers without a high degree of escalation. They should look to solve root causes of problems and innovate to develop processes and frameworks that scale with the business. The ideal candidate is self-motivated and skilled at working cross-functionally with a variety of internal stakeholders and able to multi-task. This is a hands-on position - the candidate must be willing to “roll up the sleeves”. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints. The lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes. Maturity, strong judgment, and the ability to influence are all essential to success in this role.

Key job responsibilities

The field operations function within Americas Global Sales is responsible for defining and leading the operating cadence for the Field Sales organization. This role will play an ownership role across the NAMER Partner Sales leadership team to build and run mechanisms that allow us to manage the business. We are seeking an operations lead who will own operating cadences (e.g. Top Deals, Monthly Business Reviews, Pipeline Management, Operational Planning etc.), build new mechanisms, interlock across NAMER operations and with cross functional teams such as: Field, Finance, Marketing, and Specialist Sales, and coordinate contributions to NAMER and Global mechanisms (e.g. Weekly Business Reviews, Monthly Metric Reviews).

The ideal candidate will have a deep sales operations background and fluency with how large, global, high-tech sales organizations operate go-to-market activities. They will have led sales transformation efforts focused on scaling operations for productivity and business insights delivery. They will be passionate about the field organization and developing innovative solutions that empower decision-making and return time for customer-facing, value-added selling activities. This individual must be able to operate successfully in a lean, fast-paced organization, building and managing sales operations mechanisms that can scale with the growth of the business.

Responsibilities include:

• Define and lead the in-year planning activities and business reviews for AGS Sales.

• Define the operational cadence for the Area business and manage in-year business planning activities.

• Manage Weekly Business Reviews, Monthly Business Reviews & Quarterly Business Reviews.

• Author monthly CEO reviews.

• Partner with the Head of North America Field Operations to define, land and execute strategic priorities.

• Manage sales operations cadences and programs across sales leaders and stakeholders.

• Drive standardization of program delivery practices, businesses processes, and reporting.

• Work directly within global sales data to orchestrate metrics, key performance indicators and decision criteria.

• Utilize tools including, Excel, Asana and Tableau to create dashboards and insights from data.

• Collaborate effectively with internal stakeholders to create and operationalize sales operations mechanisms and best practices.

A day in the life

• Gather insights from the business through analyzing data, identifying trends, and looking around the corner to develop innovative solutions for Partners

• Optimizing the time Partner Sellers spend with Customers and Partners

• Advocate internally for and drive Customer-centric change

• Develop key metrics and define performance indicators to measure overall impact and drive continuous improvement of the team

• Be a business partner to leadership team, providing insights to help shape the strategy of the business, and strategic guidance in best practices of business operations influencing peers and cross functional teams.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Dallas, TX, USA | Houston, TX, USA | New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USA

Basic Qualifications

• 7+ years of sales operations or equivalent experience

• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• Master's degree or equivalent

• Experience with writing business strategy and health of the business documents.

• Excel super user and experience with data processing or visualization to help develop key metrics or present data to partners and leadership (ie Excel, SQL, Tableua, etc).

Preferred Qualifications

• Experience presenting to senior leadership

• Sales Operations background in a cloud computing environment

• Experience leading business reviews across large multi-faceted organizations and multi-cultural teams across countries

• Experience working with partners (Consulting, Channel, ISVs)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.