Job Information
DEPARTMENT OF STATE HEALTH SERVICES Program Specialist IV in Austin, Texas
Job/Position DescriptionProgram Specialist IV works under limited supervision of the Texas Immunization Registry IIS Data Analytics Team Manager. Assists in the business design, testing, development, and maintenance of secure computer applications. Provides consultative and technical assistance, including application support, problem analysis and resolution, application testing, documentation, outreach, and customer training. Prepares reports, training guides, and other documentation. Duties are independently performed with moderate latitude for the use of initiative and independent judgment. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.(40%) Collects and analyzes business needs of a program or project. Gathers and evaluates data through task analysis, review of business processes, surveys, workshops, and other methods. Reviews, analyzes, and evaluates technical systems to assess effectiveness and to formulate new or improved technical solutions. Analyzes user requirements, procedures, and problems to automate processes or to improve existing systems. Participates in multiple projects, adhering to the project timeline and deadlines.(20%) Provides consultative and technical assistance including application support, problem analysis and resolution, application testing, documentation, and customer training. Translates customersand#146; business needs into specific software application and operational requirements. Interfaces with technical and support teams and provides suggestions to ensure the product developed will meet customer needs. Designs test scripts and test scenarios. Coordinates which staff members will test, validate, evaluate, and identify issues in services and software. Manages change requests in order to meet deadlines. Delivers functional requirements. Oversees the training of agency staff prior to the implementation of new or revised technical systems and offers advice and guidance during the implementation period. Obtains customer sign-off of deliverables.(20%) Serves as a liaison between program staff and technology/support teams. Interfaces effectively with customers to provide automated solutions to problems. Advises management of status and progress of projects and other tasks being conducted.(10%) Prepares reports, training guides, and other documentation as requested by program staff and management. Prepares accurate and detailed requirement/functional specification documents and user interface guides. Prepares preliminary analysis/design plans and user requirements. May facilitate and document user design sessions.(5%) Promotes accomplishment of project and program goals through cooperative interaction and teamwork with supervisors, co-workers, and internal and external customers. Assists in maintaining the smooth operation of the programand#146;s functions.(5%) Other duties may be assigned including, but not limited to actively participating and/or serving in a supporting role to meet the agencyand#146;s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesKnowledge of business process management.Knowledge of test development tools.Knowledge of immunization principles.Skill in organization and project management.Skill in conducting effective https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=600913 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.