Experience Inc. Jobs

Summary:

Vendor Capacity Planning drives strategic workforce planning to match the global supply of our vendor workforce with the highest demand priorities of the business. As a Program Manager, you will analyze the current capacity, efficiency, and effectiveness of the reviewer workforce to evaluate and enable supply-side optimizations, inform demand-side levers, and achieve optimal business outcomes. Additionally, you will act as a consultant to internal partners, informing capacity decisions and work allocation that directly impacts Meta's Integrity mission to protect people and businesses, and preserve voice and economic opportunity across Meta's platforms.

Required Skills:

Program Manager, Vendor Capacity Planning, Integrity and Support Operations Responsibilities:

1. Act as a consultant to the Integrity and Support business, validating resourcing requirements and providing input into data-driven strategies.

2. Provide forward-looking supply forecasts while continuously monitoring and identifying improvement opportunities for key performance metrics.

3. Work closely with vendor partners to communicate staffing needs and ongoing performance management, including adherence to delivery, attrition and key service level agreements expectations.

4. Partner with technical teams to optimize systems and tooling for vendor capacity utilization.

Minimum Qualifications:

Minimum Qualifications:

5. 5+ years of experience with large scale operations

6. Experience working collaboratively and influencing in a cross-functional, global environment

7. Analytical and problem-solving skills with experience developing actionable insights and resolving issues strategically

8. Experience working through ambiguity and driving results in a highly dynamic, rapidly changing space

Preferred Qualifications:

Preferred Qualifications:

9. B.A. or B.S. degree in a related discipline such as Business Management, Operations Management

10. Experience in FP&A, capacity planning, strategy, consulting, vendor management, or workforce management in an Operations environment

11. Experience with analytical tools (Excel, SQL, etc)

Public Compensation:

$96,000/year to $136,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.