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Omnicell Professional Services, Consulting Services Consultant What we’re looking for:

We are looking for Professional Services Consulting Services Consultant who is eager to build a career path in a fast-paced, innovative technology company making healthcare better for all. Omnicell’s culture of purpose, community and learning contributes to the collective impact on our customer experience. Our mission is to enhance clinical outcomes in the healthcare setting while delivering solution-oriented services with a focus on intelligent technology that is data-driven and guides pharmacy automation.

Your opportunity

Most of your time will be spent with our customers helping guide pharmacy automation and improve business outcomes while working in parallel with cross-functional teams. We will look to you to provide experiences that compel our customers to partner with us. You will advise customers on workflows that optimize medication management to create safer and more efficient ways to manage medications across all care settings.

Your key responsibilities

• Responsible for having a thorough understanding of Omnicell’s products and solutions, advising customers, and resolving technical issues affecting usability.

• Lead design conversations with our customers, establish customer workflows and partnering with our customers to achieve desired outcomes.

• Delegate project tasks to more junior resources while influencing outcomes to meet project timelines.

• Responsible for end-to-end implementations that are multi-product and solutions.

• Assist with resolving customer, project, and consulting issues.

• Represent professional services on-site with customers in the healthcare setting.

• Lead conversations with audiences of all levels to present solutions and explain technical issues.

• Contribute to customer satisfaction and success of project implementations collectively with the project management and technical services team.

• Capable of working with our customers to be care providers most trusted partner while helping clinicians optimize workflows and medication management.

Required knowledge and skills

• Excellent written and verbal communication skills, comfort leading conversations with audiences of all levels to present solutions and the ability to explain technical issues in clear understandable language.

• Delegate project tasks to more junior resources while influencing the adherence to best practices, policies, and procedures.

• Ability to lead discovery meetings to identify and establish customer workflows.

• Ability to identify potential risks (people and technology) that will impact customer relationship and project timelines, develop mitigation strategies.

• Exceptionally high organizational and time management skills.

• Demonstrated application of technology within a cloud-based platform and delivering solutions as a service.

• Actively listening to customers’ needs to design solutions and partnering to deliver the desired outcomes.

• Ability to facilitate in person and virtual meetings with a high level of effectiveness.

• Thorough understanding of Omnicell products and solutions to advise customers on how to accelerate pharmacy performance and improve patient care.

• Solutions Oriented – someone who is willing to roll up their sleeves, identify a problem and come to the team with a solution.

To qualify for the role

• Excellent communication and interpersonal skills.

• High level of initiative, ability to work independently and mentor others.

• Proven experience with managing multiple competing priorities while providing quality results.

• Proven experience mentoring peers and bringing others along.

• Experience with multiple end-to-end implementations.

• Life-long learner continuously thriving in a fast-paced innovative technology company.

• Curious – Always searching for the ‘why’.

• Excellent skills with Microsoft Office applications including Microsoft Outlook, Word, PowerPoint, and Excel.

• Must be able to travel frequently.

• Must be able to lift/push heavy equipment and have good dexterity for doing routine configuration tasks.

Basic Qualifications

Minimum 3 years’ experience in healthcare setting w/ Associates Degree or Professional Healthcare Certification

OR

BA/BS in Healthcare, Project management, Business Admin, Finance, or MIS

Since 1992, Omnicell has been committed to  transforming pharmacy care  through  outcomes-centric innovation  designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of  robotics, smart devices, intelligent software, and expert services  is helping healthcare facilities worldwide  to improve business and clinical outcomes  as they move closer to the industry vision of the Autonomous Pharmacy. 

Our guiding principles inform everything we do: 

• As Passionate Transformers , we find a better way to innovate relentlessly. 

• Being Mission Driven, we consistently deliver on our promises. 

• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 

• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.

• In Doing the Right Thing , we lead by example in ALL we do. 

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Job Identification: 2903

Job Category: Packaging Support

Posting Date: 08/27/2024, 7:52 PM

Job Schedule: Full time

Locations: Austin, TX, United States

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.