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Job Description

Are you ready to embark on an exhilarating journey as a Partner Account Manager at Whole Foods Market, where innovation meets organic goodness!The Team:This role offers a unique opportunity to blend your passion for technology and serving others with the world of natural and organic foods. As a key player in the Vendor Account Management Office (VAMO) team, you'll be at the forefront of shaping the future of grocery retail, working hand-in-hand with Amazon Worldwide Grocery to revolutionize the customer experience.The Role:Imagine diving into complex vendor relationships, crafting strategic initiatives, and driving operational excellence that impacts millions of health-conscious shoppers worldwide. You will define account strategies and goals, providing recommendations to improve the decision-maker and customer experiences. You will work closely with cross-functional teams to drive improvements in vendor service delivery, cost optimization, and operational efficiency.If you're ready to cultivate growth, nurture partnerships, and harvest success in a dynamic, fast-paced environment, this role at Whole Foods Market is your gateway to a truly fulfilling career!

"This role is based in Austin, TX, with an expectation of being in the Store Support office five days a week."

Key Responsibilities:

• Manage difficult account relationships and initiatives where business problems, account strategies, or directions may not be clearly defined

• Understand and help define vendor accounts' decisions and priorities; use this knowledge to drive relevant activities (e.g., planning, execution, analysis) that support achieving shared goals

• Provide tailored recommendations to improve customer experience and reduce costs

• Define and scale new opportunities for assigned accounts and beyond

• Contribute to and present business reviews and strategic narratives to director-level leadership

• Make strategic trade-offs balancing short-term and long-term account needs

• Identify new opportunities for managed accounts and broader portfolio

• Proactively identify and mitigate risks and costs

• Assess and drive enhancements to Standard Operating Procedures (SOPs) and playbooks, including the addition of relevant use cases

• Streamline processes and hold partner teams accountable for improvements

• Create plans with clear, measurable success criteria aligned with internal and external stakeholders' goals, metrics, and initiatives

• Audit, monitor, and review business performance of accounts, updating project plans to ensure actions remain optimal for shared goals

• Educate accounts effectively on tools, processes, and available resources

• Accelerate progress by driving timely decisions, clearing blockers, and escalating appropriately

• Apply process improvements that enhance team metrics and operational excellence

• Influence multiple partner team goals and priorities

• Mentor and develop other team members

Basic Qualifications:

• Bachelor's degree or equivalent practical experience

• 6+ years of relevant account management experience

• Proven track record of managing complex client relationships and strategic initiatives

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Ability to influence and build consensus across teams

Preferred Qualifications:

• Master's degree in Business Administration, Supply Chain Management, or related field

• Experience working with retail operations, particularly in grocery or food service industries

• Familiarity with Amazon's leadership principles and business practices

• Track record of driving process improvements and operational efficiencies

• Experience with contract negotiations and vendor performance management

• Proficiency in data analysis and financial modeling

  At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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