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Facebook Marketplace Investigations Analyst in Austin, Texas

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Marketplace's mission is to connect people through commerce. With over 800 Million monthly active users in over 70 countries, Marketplace is one of the fastest growing products at Facebook. The exchange of goods and payments incentivizes bad actors to be particularly interested in Marketplace. The mission of the broader Marketplace Integrity team is to enable people to safely and confidently interact on Marketplace, and the analytics team is a critical function to achieve this mission. Our goal is to protect people from bad actors, such as scammers, spammers and harassers, as well as bad contents, such as counterfeits and policy violations.

About the team:

The Investigations Analytics team specializes in analyzing patterns, understanding threats, uncovering and investigating violations. Our team partners closely with data science, ops, product and engineering teams to anticipate and investigate potential threats to our platform. Successful candidates for this team are problem solvers, adaptable, equipped with strong analytical skills to approach varied challenges in complex environments, and can successfully work across various teams.

Required Skills:

  1. Apply your expertise in quantitative analysis and data presentation to see beyond the numbers

  2. Monitor events through dashboards, detect anomalies, and conduct deep dive analysis on specific issues to understand root cause

  3. Willingness to get hands dirty to review samples to understand the MOs used by bad actors and translate findings into data-driven rules/strategies to prevent bad activity on facebook commerce

  4. Communicate to broad cross-functional teams the issue, remediation, and next steps in time-sensitive situations

  5. Partner closely with ops investigations and enforcement teams to collaborate on insights and recommendations to ensure they are actionable

  6. Own investigation requests from product team

  7. Become a subject matter expert in workflows spanning a variety of integrity disciplines

Minimum Qualifications:

  1. BA/BS in Computer Science, Engineering, Math, Physics, Economics, or equivalent practical experience

  2. 2+ years of post-college experience doing analysis using quantitative methods and deep dive case reviews to draw conclusions

  3. 2+ years experience working in an adversarial space, for example financial fraud, risk mitigation, spam, or product abuse

  4. Experience manipulating large data sets in SQL or equivalent, and drawing actionable insights from data

  5. Basic understanding of statistical methods

  6. Experience constructing interpersonal relationships across teams, communicate technical content and analytical insights to multiple audiences

  7. Critical thinking and problem solving experience

Preferred Qualifications:

  1. Experience in a similar role and at an Internet-based company

  2. Advanced degrees

  3. Development experience in any scripting language (PHP, Python, Perl, etc.)

  4. Interest in protecting the most vulnerable users on Facebook with deep interest in understanding user behavior and utilizing data to mitigate safety risk

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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