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Summary:

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

Required Skills:

Manager, Risk Operations Systems Responsibilities:

1. Apply expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and provide experience, risk, and product insights.

2. Drive key performance metrics such as fraud losses, payment success rates, and support efficiency.

3. Influence cross-functional partners such as Product, Engineering, and Sales to make product and process improvements.

4. Work alongside product teams to implement risk and finance solutions to create a better payments experience, and optimize customer support structure.

5. Help assemble a state-of-the-art operations platform to prevent fraud from affecting Facebook and enhance the experience of the payers on the site.

6. Maintain the performance of Facebook’s risk rules and determine which rules need to be improved.

7. Improve or remove poorly performing risk and payment policies.

8. Identify opportunities to improve metrics as they pertain to policy performance.

9. Provide expertise in career planning, performance management, and coaching.

10. Drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations.

11. Work with Risk Leadership team to determine team’s project roadmap and priorities while holding accountable to milestones and delivery deadlines.

12. Collaborate with our product, partnerships, and sales teams to ensure we are meeting our operational, service and revenue goals.

Minimum Qualifications:

Minimum Qualifications:

13. Requires a Master’s Degree in Business, Science, Information Technology Management, Engineering, Economics, or related field, and 24 months of work experience in job offered or in a business analyst-related occupation. Experience must include 6 months of experience in each of the following:

14. 1. Manipulating large data sets in SQL to draw actionable business insights
15. 2. Data mining and reporting
16. 3. Defining, utilizing, and communicating performance metrics
17. 4. Dashboarding performance metrics and building automated alerting
18. 5. Performing statistical regression analysis to identify attributes that drive performance metrics
19. 6. Analyzing ads API delivery data to detect unusual behavior
20. 7. Programming in one or more scripting languages, including Python or R.

Public Compensation:

$197,842/year to $233,420/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.