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What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

We are seeking a Verint Application Development & Maintenance Manager who wants to be part of a high-caliber team supporting our 31 contact centers at Cardinal. In this servant leadership role, you'll be responsible for leading a team of technology experts who support the current on-prem Verint platform, in both the build and run capacities. This role is also heavy in client interactions and client relationship building so, communication and presentation skills are crucial.

Responsibilities

• Develop and cultivate trusted relationships with key clients

• Ensure Run and Build Teams are working at a high level

• Lead projects from conception to execution, ensuring that timelines, budgets, and quality standards are met.

• Collaborate with enterprise architecture, operations leadership, and other teams to design and implement solutions.

• Provide thought leadership and guidance to internal stakeholders on best practices for Verint.

• Demonstrate knowledge of software development techniques, software languages, system integrations, and hardware/software platforms

• Utilize knowledge of the software development life cycle, modeling of business processes, application design patterns, business/functional documents.

• Plan and execute system implementations that ensure success and minimize risk of system outages or other negative production impacts; problem solves any system issues effectively and timely

Qualifications

• 8-12 years of experience, preferred

• Bachelor’s degree in related field, or equivalent work experience, preferred

• 4+ years of experience managing high-performing technology project teams, preferred

• Experience using, or developing the Verint platform, or an equivalent CCAS platform

• Proven experience working on 1m+ projects as a PM or Manager

• Understanding of how Customer Service works in relation to telephony platforms

• Strong project management skills, including the ability to manage budgets, timelines, and quality standards.

• Ability to develop individuals and teams

• Ability to build trusting relationships with your clients

• Excellent written and verbal communication skills, including the ability to communicate technical information to non-technical stakeholders.

• Excellent organizational skills

• High energy level, a team player, and a self-starter.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff

• Participates in the development of policies and procedures to achieve specific goals

• Ensures employees operate within guidelines

• Decisions have a short term impact on work processes, outcomes and customers

• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

• Interactions normally involve resolution of issues related to operations and/or projects

• Gains consensus from various parties involved

Anticipated salary range: $121,600 - $182,385

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 03/29/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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