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Field Service Engineer, Data Center

Austin,Texas,United States

Software and Services

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! The Data Center Operations group is looking for a Field Service Engineer. The successful candidate will be responsible for deploying and maintaining servers and supporting fixtures and infrastructure in our remote locations globally. We seek a self-starter, visionary team player with strong infrastructure cabling capabilities to drive standards as well as innovative methodologies to achieve these objectives who likes to travel to locations worldwide.

Description

In this role you will focus on developing and sustaining solutions through communication and coordination with Apple Data Center teams and Business Groups to help deliver a solid infrastructure and services to meet global business objectives. Responsibilities Help complete projects in the deployment and maintenance of compute servers, including cabling infrastructure and DCIM elements. Provide DC incident management and change control to prevent and/or manage failure scenarios leading to the recovery of services with improvement plans to mitigate future occurrence. Vendor management for infrastructure expansion, enforce compliance with technical specifications and quality standards Lead material movements with Engineers, Project Managers and/or Customer Business teams on driving movements within required delivery timelines. Ensure required actions are implemented in Apple systems to facilitate job function Identify issues and perform Root Cause Analysis to prevent future operational impact. Travel to various locations domestically and internationally where our collocation sites are located.

Minimum Qualifications

• Experience with data center operational tasks, including rack sizing, equipment installation and decommissioning.

• Ability to sit, stand, bend, stoop, push, pull, reach and lift as required on a continuous basis with items that can weigh up to 75lbs

• Hands-on experience with various copper and fiber cabling structures

• Ability to travel up to 60% of your work schedule

Key Qualifications

Preferred Qualifications

• Capable of independent problem solving and self-motivated.

• 4+ years’ experience or related experience in a data center environment.

• Strong communicator at all levels with excellent oral and written skills to a variety of audiences.

• Ability to build and grow relationships and collaborate with other teams.

• Prior experience in DC operations, supply chain, DC Construction

• Experience with DCIM (Data Center Infrastructure Management) tools.

• Possess a global perspective with the ability to understand and work effectively in a culturally diverse organization

• Ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests.

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

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Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .