Job Information
UNIVERSITY OF TEXAS AT AUSTIN Director of Frontline Support Services in Austin, Texas
In partnership with Endowments Services and Donor Relations leadership, work with the AVP to build a highly functional and successful Advancement Services operation, including promoting, monitoring and assessing cross functional team work, outcomes and impacts.Act as liaison between UDO leadership and the UDO FSS units; Facilitate the creation of best-in-class programs based on need and feedback, while serving as a source of information for all team members and colleagues across campus.Build a robust onboarding and training program for the FSS team. This may include creating or refining existing processes and procedures, document creation and updating, exploring training opportunities and programming, including the creation of a mentorship program within FSS.Manage and mentor two assistant director level workers, including learning UDO practices and procedures, providing professional development opportunities, delivering performance reviews and coaching.Support FSS HR related functions including onboarding, timekeeping, employee relations, performance management and leave management.Regularly work with Texas Development leadership across campus to ensure continued collaboration and cohesiveness between the College, Schools and Units (CSU).Assist in the creation and assessment of strategies to boost productivity and provide training in business processes related to the work performed by the FSS team to improve efficiency, cost and level of service.Hire, develop, and lead an engaged high-performing team and provide feedback to meet productivity goals. Ensure expectations are communicated clearly, understood and monitored to achieve and maintain appropriate partner satisfaction and staffing.Additional duties as assigned.