Job Information
HEALTH AND HUMAN SERVICES COMMISSION Director of CTD in Austin, Texas
Job/Position DescriptionThe Health and Specialty Care Systemand#146;s (HSCS) Competency, Training, and Development (CTD) Director oversees the operation of the CTD Department in Staff Support Services within the Business Operations Unit. HSCS serves 23 facilities in Texas with over 18,000 employees to provide care to individuals with mental illness and intellectual disabilities. The CTD Director will ensure the CTD Department provides exceptional customer service to the HSCS Facilities executive team and facility staff. The director will exhibit excellent communication and interpersonal skills, and the ability to interact effectively with people at all levels of the organization.Work of the CTD team involves: supporting facility CTD Departments by providing training content as requested; creating and maintaining instructor-led and computer-based training and curriculum; responding to inquiries; providing guidance based on state mandates and HHS/HSCS policies and procedures; keeping accurate and up-to-date materials and records; data management and reporting; professional instructor certification; and facilitation of division-wide training. Some support of other HHS agencies and divisions is also required. Staff Support Services seeks a director who values innovation, creativity, and continuous process improvement, and who will stay abreast of current evidence-informed training best practices. Our vision is for a CTD department that will embrace a strategic plan to create sustainable practices capable of adapting, optimizing, and planning for the future. The ideal candidate will implement data-driven evaluation of content, projects, and team performance and will use lessons learned to promote continual quality improvement of services and supports. Administrative duties include but are not limited to employee performance and time management, workload management to optimize use of the teamand#146;s time, and development and management of the training department budget.Essential Job FunctionsManages the daily activities of the HSCS CTD team; plans, develops, and approves schedules, priorities, and standards for achieving goals, and conducts annual performance evaluations for HSCS CTD employees; Implements internal training sessions for HSCS CTD staff on new training techniques and topics. (20%)Fosters strong, professional relationships with executive leadership, facility leadership, and facility CTD staff (our customers), ensuring prompt and solution-oriented responses from the HSCS CTD Team to facility inquiries. Aligns with the vision and strategic goals of HSCS Executive Leadership while promoting a culture of collaboration, flexibility, and mutual respect. Regularly assesses customer expectations and preferences to ensure solutions are tailored to meet their needs. (20%)Develops and implements HSCS CTD department guidelines, techniques, and standard processes for training development, coordination, and delivery to ensure consistency with HHS/HSCS policies and procedures, Texas Administrative Code, industry standards, and executive directives; ensures policy, procedures, and processes are accurately implemented by providing routine feedback to the HSCS CTD team. (20%)Utilizes project management and process improvement tools to evaluate processes and implement solutions to increase efficiency, reduce waste, eliminate defects, and visually report data to stakeholders. Attends manager and leadership development trainings for career development, and innovative and modern training workshops https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=613955 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.