Job Information
UNIVERSITY OF TEXAS AT AUSTIN Desktop Support Specialist in Austin, Texas
Triage, resolve, escalate, and document help desk requests submitted by phone, chat, in-person and remotely.Provide in-person and remote technical assistance to customers and other support specialists to analyze, troubleshoot, diagnose, document, and resolve software, hardware, and network problems.Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.Utilize JAMF and SCCM to manage software deployments, packages, and configurations.Conduct office moves and setup of computer equipment, phones, and occasional boxes and/or supplies.Other duties as assigned by manager, director or team lead(s).