Zengistics Client Services Manager in Austin, Texas
Zengistics is a leading-edge, technology-centric logistics company offering efficient solutions to complex supply chain challenges. Zengistics is focused on delivering the highest level of customer service by leveraging our advanced technology platforms with our dedicated team of industry experts. We provide data-driven solutions to optimize our customer’s supply chain by practicing proactive communication and maximizing efficiency for scalable growth. Complete transparency into our established network eliminates the stress of moving freight and creates opportunities to collaborate nationwide.
Zengistics is a dynamic, growing company that prioritizes individual development and provides growth opportunities for our aspiring leaders. Our company is made up of ambitious, driven, enthusiastic players that are excited and eager to leave their mark on our growing organization.
A Client Services Manager…
The Client Services Manager is responsible for growing and expanding Zengistics' relationship with our major customers. Our ideal candidate is hands-on, resourceful, and possesses strong relationship building skills. Your ultimate goal is to build trust and strengthen the customer relationship while identifying new opportunities for Zengistics and our customers to grow the account. In this position, you will be responsible for showing week over week growth with the customers in which you are managing. An average day might look something like:
Collaborating with both the customer and the internal business unit team to ensure that each decision being made is beneficial to both the customer and the business.
Expanding the relationship with the customer by continuously proposing customized solutions that meet their objectives and building rapport.
Serving as the liaison between the customer and our internal team through verbal communication on a daily basis.
Working alongside the carrier representatives and operations professionals to execute load success from the moment of rate tender through billing.
Successful execution of high-level conversation based upon customer growth expectations, annual freight spends, performance goals, and more.
Overseeing requests for proposals and award management to ensure we are accepting the appropriate opportunities.
Resolving any issues faced by the customer by bringing tactical solutions to continuously build and maintain trust.
Mentoring and coaching carrier representatives, as well as the operational team on customer-specific details.
An experienced professional with 3+ years of experience in account/customer management (required).
Experienced in the logistics or supply chain industry for at least 3 years (preferred).
Proven track record of account growth.
Well-versed in market knowledge particularly related to flatbed, step-deck, dry van, and refrigerated modes of FTL transportation.
An exceptional communicator displaying strong interpersonal skills.
Continuously displaying an aptitude for building relationships with professionals of all organizational levels.
Able to successfully problem-solve and negotiate as necessary.
Continuously showcasing high attention to detail and well developed organizational skills.
Technology savvy including experience with a variety of TMS platforms and Microsoft Office applications.
A college graduate with a BA/BS degree (preferred).
Earn a competitive salary with bonus opportunities.
Excel in your career with our advancement opportunities for outstanding performers.
Invest in your future with our 401(k) retirement plan including an employer match.
Take advantage of our phenomenal medical, vision, and dental benefits.
Be part of an essential industry that is transforming to support the economy of the future.
High-performance culture focused on empowerment, innovation, and leadership.