Experience Inc. Jobs

Performs highly advanced computer systems analysis work related to the Shared Technology Services (STS) program. Focuses on providing exceptional customer support and relationship management for the STS program, which includes but is not limited to the Data Center Services (DCS). Managed Security Services (MSS), Public Cloud Manager (PCM) and Texas.gov Services programs. Work involves directing the planning, budgeting, and analysis of system requirements, procedures, and problems to automate processing or to improve existing systems and designing and implementing designs using software-programming languages, hardware, operating systems, STS programs, and cloud solutions. Serves as a Lead worker. Reports directly to the IT Infrastructure Section Director. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Essential Duties: Develops agency computer operations and management information system plans and budgets Assists with developing and implementing strategic planning actions related agency's systems. Establishes methods and procedures for work activities; identify and resolve operational problems; audit and compliance review; communicate expertise and approval concerning activities. Coordinates studies and the preparation of reports that include study findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions. Serves as a lead worker to TxDOT employees by serving as a resource for complex questions and providing technical training; providing input on employeesandrsquo; career conversations; approving employeesandrsquo; leave requests to ensure operations coverage; and presenting workflow and operational updates to the supervisor/manager. Consults with districts, divisions and other agencies regarding issues related to STS delivery. Leads and/or participates in the planning, design, development, implementation, support, and maintenance of information technology security measures to safeguard departmental information. Identifies opportunities for the appropriate and cost-effective investment of financial resources in capital budgets. Takes a proactive role in leading Data Center cost optimization and environmental efficiency initiatives including cloud, hardware, storage, software, SaaS, PaaS, IPaaS, IaaS environments. Serves as the primary customer service contact, working closely with the various ITD Sections leaders and technical resources and liaison between TxDOT and the STS service providers. Participates in projects that cross functional agency systems and other state entities that require coordinating, planning, and scheduling during project development and implementation stages. Performs site visits to discuss various management issues related to real property. Collaborates to ensure consistent services delivery, quality standards, performance metrics, and ongoing process improvement, including cost and environmental optimization efforts. Performs other job responsibilities as assigned.