Experience Inc. Jobs

78497BR

Title:

Assistant Store Manager

Location/Division:

TX - Austin - Austin Lamar - 4430

Job Summary:

As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers a place where they can find their own creativity and shop with us again and again. You enjoy working with people, are energized by your passion for helping customers and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development. In your role, you ensure sales and profit through your ability to leverage resources which results in teams who can provide first-class service to our customers. As a leader, you work collaboratively with the team inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy: talking about and selling fun and creative products and services.

Auto req ID:

78497BR

Employment Type:

Full-Time

State:

Texas

City:

Austin

What You Do:

• Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of first-class service by the store team.

• Ensure a vibrant store through the execution of visual merchandising and replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.

• Drive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer.

• Develop the team through engagement and coaching; work with them by providing feedback to assess and focus on individual strengths and recommend talent for development in the store.

• Partner and provide feedback to the SM on associate performance concerns, communicating examples for the creation of documentation as appropriate.

• Assess the store from the customer’s perspective and use insight to seek and influence improvement with the SM.

• Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store’s performance targets and coaching other store team leaders to develop MOD skills.

• Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.

• Ensure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense and payroll).

• Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.

• Open and close the building, ensuring the safety of our employees and customers.

• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).

Knowledge & Experience:

• Exhibit solid product knowledge and strong understanding of the current trends.

• Enthusiasm for the product is reflected in the excellent standards of service for the local community.

• Experience in managing and developing employees at all levels.

• Effective organization, planning and prioritization of workload.

• Able to delegate and work through others.

• Ability to communicate effectively and comfortably.

• Experience building collaborative and productive working relationships at all levels.

• Consistently deliver honest and constructive feedback.

• Demonstrate passion about customer service and knowledge and/or a desire to learn about our brand/products.

• Minimum of two years of supervisory experience in a retail environment.

Expected Behaviors

• Prioritize customer experience above all else.

• Commit to and develop associates.

• Execute visual merchandising and replenishment standards flawlessly.

• Drive results through thoughtful development.

• Provide feedback, coaching and development.

• Can empathize with and understand people.

• Enjoy working with people and engaging with others.

• Demonstrate collaboration and ability to adjust style to meet individual needs.

• Provide clear directions, monitor progress and provide appropriate feedback when running the store.

• Understand key financial indicators and make good decisions to drive positive results.

• Solve problems through good decision making, including in ambiguous situations.

• Know the most effective and efficient processes to get things done with a focus on continuous improvement.

• Motivate a team of people through engagement, focused dialogue and feedback.

• Is open to feedback and can reflect on this insight to develop and grow.

• Show adaptability and work with a sense of urgency all the time.

EEO Statement:

As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.

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