Job Information
Omni Hotels AR Membership Generalist in Austin, Texas
Location
Barton Creek Resort & Spa
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking aAR Membership Generalistfor the beautiful new Barton Creek Resort & Spa!
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!
Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023
The AR Membership Generalist's job is to provide the appropriate billings and back up data of the Member’s charges and statements, handling account(s) through settlement and ensuring Member satisfaction.
Responsibilities
Daily handling and resolution of inquiries.
Maintain neat and organized billing files.
Ensure that all statements go out within four days of month end.
Maintain a billing control log sheet for all billings and collection efforts, phone calls and emails, recorded in ResortSuite.
Daily account receivable transfer via Opera-RLS.
Handle all customer inquiries in a timely, efficient manner, within one business day.
Handle correspondence and communication to customers, corporate office, as well as our owners regarding billing matters.
Ensure that all Member have received a follow-up call:
30 days – Courtesy
60 day – Suspension
90 day – Certified letter
Maintain files for completed Member collection efforts.
Maintain open communication with all departments.
Maintain 95% aging through collection efforts.
Reconcile charges with reciprocal clubs, Golf Academy and inter clubs.
Attend department meetings and other required trainings.
Complete other duties as assigned by management.
Qualifications
Must have 1 year of hospitality experience.
Previous experience as Accounts Receivable is also preferred
Candidate must have excellent time management skills, the ability to work with both internal and external customers and a keen eye for detail.
Must be computer oriented and able to meet deadlines and adhere to company policies.
Ability to clearly and pleasantly communicate both verbally and in writing in English with internal and external guests/customers, both in person and by telephone.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-Austin
Posted Date1 week ago(9/10/2024 6:26 PM)
Requisition ID 2024-114421
of Openings 1
Category (Portal Searching) Accounting/Finance