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Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.  Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.  At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your role and responsibilities

The Technical Support Delivery team is looking for an experienced Application Integration Developer to join our high-performing application development team. Our portfolio of applications spans electronic support, call/problem management, and entitlement systems. We operate and transform the capabilities for IBM worldwide technical support which is key to IBM’s growth.

IBM’s Cognitive Support Platform is used by 25K+ IBM Support professionals in over 200 countries and territories around the world, to deliver product support to IBM’s customers. This position will be on our Data and Integration squad that is responsible for extracting, transforming, and loading the data that is crucial to the operation of the technical support systems within IBM. As well, this component builds interfaces to other enterprise level applications required for the delivery of service to IBM customers. This position provides an opportunity to work on a leading edge, enterprise scale Salesforce implementation, that will challenge you to grow your technical skills at an accelerated pace.

You’ll work with developers, architects, project managers, operations professionals, and subject matter experts to help develop and support middleware applications that provide integration and web services to client facing applications used by IBM’s partners and clients. The components you build, test, deploy, and support will become the core components of IBM’s call/problem management infrastructure of the future.

Responsibilities

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Develop, support and maintain enterprise scale ETL components

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Understand and work in an agile development environment with the ability to work on numerous stories and issues simultaneously in a fast-paced environment

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Active participation in peer design reviews to ensure that we deliver the highest quality solutions

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Problem solver and focal point during severity 1 and critical situations

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Teamwork with peers, other managers, and teams across IBM

Role will be a hybrid remote/onsite work model at either the RTP/Raleigh or Austin, TX campus locations.

Must be living distance from campus.

No sponsorship offered for this opportunity.

Required technical and professional expertise

• 2+ years' Experience with SQL (DB2 preferred)

• Experience using application integration tools like Cast Iron/App Connect Professional or web Methods Integration Platform to build moderate to complex integrations

• Some experience with xml related technologies especially XSLT, JavaScript programming, and JSON

• Understanding of IP-based protocols and general usage of SOAP and REST-based web services/APIs

Preferred technical and professional experience

• Experience using salesforce.com and DB2 as a data source or target in the ETL process

• Linux/UNIX experience

• VMWare ESXi experience

• Salesforce development/Admin experience