Job Information
UNIVERSITY OF TEXAS AT AUSTIN Application Analyst- Epic Prelude/Cadence, Information Technology, Dell Medical School in Austin, Texas
Responsible for the design, build, configuration, testing, and maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput. Serve as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.Provide support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinate system fixes and changes with software vendors. Coordinate the deployment of application changes with the training team and operationsCreate test scripts, timelines, and plans for application and workflow changes. Perform actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinate and participate in requestor and user testing of application changes. Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.Demonstrate increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.Provide on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.Responsible for other duties and special projects as assigned.Other related duties as assigned.