Experience Inc. Jobs

Will serve individual book of up to 1000 football season ticket customers through inbound and outbound ticket sales and service, responsible for renewing, selling and service of season tickets accounts. Work closely with the Longhorn Foundation to assist with donor relations and development activities in regarding benefits and stewardship including service of annual fund gift requirements related to ticket and parking benefits. Collaborate with the Longhorn Foundation to ensure accuracy of away game, neutral site and post season event ticket needs. Ensure a high level of customer service in ticket seating with focus on football, mens basketball, womens basketball and baseball season ticket retention; provide season ticket retention in all ticketed sports. Achieve and exceed weekly, monthly and annual retention goals. Contact individual season tickets accounts via phone, in-person appointments, social media, text messaging, website chat and networking events; staff home events, performing various ticket sales, fundraising and services duties throughout games; build relationships to provide repeat business and excellent customer service. Maintains payment plans for season ticket holder business and executes customer service on payments for payment plans, annual monthly payment plans and post-season payment plans. Perform collections and follow service on problem accounts for all sports.Develop new business by contacting past customers and cold-calling new sales leads to generate sales. Will contact area businesses and individuals via phone, in-person appointments, social media and networking events; staff home events, performing various ticket sales, fundraising and services duties throughout games; build relationships to provide repeat business and excellent customer service. Achieve and exceed weekly, monthly and annual sales goals; act proactively to create opportunities for new business. Create and monitor group sales strategies.Recruit, hire, train, and manage a team of interns responsible for handling inbound and outbound sales efforts. Develop and motivate Ticket Sales interns in their service, retention, and sales efforts. This may include, but is not limited to, coaching, evaluating and measuring performance results. Teach and share best practices throughout the office to increase team success. Enrich the student intern experience by providing a mentorship environment through desk side training for ticket operations and sales.Work collaboratively with operations team sport ticketing administrator serving ticket operations related input at sport meetings. Collaborate on ticket sales plans, deadlines, seating, ticket marketing, pricing strategies, distribution strategies and creative solutions to ticket related issues for assigned sport. Assist in implementation of agreed upon and approved strategies through timely and accurate ticket operations setup and on sale execution. Assist team sport administrator in managing box office operations and ticket sales setup and other miscellaneous events hosted by the University. Assist team sport administrator managing pre-event and in-event operations including the coordination and supervision of ticket sellers and the overall operation of sport related game day box office operations. Manage post event operations including ticket sales reconciliation and preparation of deposit receipt. Reconcile point of sales stock and inventory.Actively provides inbound customer service and maintains awareness of available ticket inventory and is able to communicate all ticket offers--mini plans, single game, groups, and promotional offers, student ticketing; able to clearly and effectively communicate ticket related policies to ensure customer satisfaction; enters data into systems based on predetermined conventions; refer calls to supervisor or other stakeholders as needed.Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively eek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws.Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR.Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the Universitys Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.