Job Information
Yancey Bros.co Warranty Analyst in Austell, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Warranty Analyst position is responsible for preparation, processing, and settling of claim payments, in a timely manner, to Caterpillar and various other authorized vendors while also providing support and information to our service departments when needed. Claims submitted will be monitored and settlements with unpaid balances will be either resubmitted or allocated appropriately. The Warranty Analyst will assist with warranty audits and communicate warranty guidelines, procedures and updates to appropriate personnel to assure warranty guidelines and documentation requirements are met.
Primary Responsibilities:
Involvement of the warranty registration and quoting process for coverages.
Determining expenses that our vendors would be responsible for under a contract agreement of coverage and seeking payment.
Working with our vendors and service departments to resolve any unpaid balances after that may be remaining after settlement.
Work with Account to allocate settled claims for remaining balances.
Communication of warranty guidelines, procedures and updates to appropriate personnel to assure warranty guidelines and documentation requirements are met.
Resolve any requests from our vendors if additional information is required for payment.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Provide support to others in the department when required, to maintain even work flow.
Travel to branch locations when needed to support our service departments
Performed other duties as necessary.
Who We Are Looking For:
To be successful in this position you should have an understanding of warranty processes and billing. Knowledge of computer applications such as Microsoft Office, Internet Explorer, Google Chrome, as well as proficient in typing. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:
High school diploma or equivalent preferred.
Required Qualifications/Skills:
Good written and verbal communication skills.
Ability to read, analyzes, and interpret technical information (technician notes, vendor instructions, and specific warranty procedures/guidelines).
Skilled in ‘Basic’ computer applications including email and internet usage.
Ability to ask and properly respond to questions from customers and supervisors in a timely manner.
Ability to manage heavy work flow efficiently.
Basic accounting knowledge.
Preferred Qualifications/Skills:
Two years of experience in the heavy machinery industry.
Prior warranty experience
Understanding of basic hydraulics and mechanical aptitude
DBS system knowledge
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)