Job Information
Yancey Bros.co Service Manager Trainee in Austell, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Service Manager Trainee, you will shadow and train with established service managers as you learn to lead technicians in the daily service operations of your assigned location. You will also be responsible for hiring and developing employees, as well as addressing employee issues. As a service manager, you will be fully responsible for the financial performance of the assigned cost center, so you will learn to create an operating budget, control costs, build loyal customers, and meet financial objectives.
Training will cover a variety of topics including:
Creating a safe workplace and developing a “Safety First” culture.
Hiring and developing employees through coaching, issuing evaluations, and motivating the team.
Daily operation, including controlling costs, building loyal customers, meeting financial objectives, and establishing good employee relations.
Ensuring job standards are met, arrange work assignments to cover for vacancies and absences, and keeping attendance records.
Assisting customers in the resolution of complaints regarding parts and service.
Who We Are Looking For:
To be successful in this position you should have prior leadership experience, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.
Education/Experience:
High school diploma or equivalent preferred.
Required Qualifications/Skills:
Minimum of 2 years of leadership experience.
Possess the necessary problem-solving skills to meet the needs of our customers and employees.
Excellent people skills with customer service experience.
Excellent organizational and communication skills.
Preferred Qualifications/Skills:
Specific industry experienced desired or an equivalent college degree.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)