Job Information
Columbia Helicopters Inc. IT Support Technician II in Aurora, Oregon
Description
Supports and assists employees in the installation, troubleshooting, and maintenance of computer hardware systems, software, network, or related technology. This is an onsite position, possibility of hybrid in the future, timeline TBD.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides daily support of end users both onsite and globally
Endpoint management and protection
Maintain proper logs and records of computer and software deployments
Provide technical support related to network, hardware, phones, printers, etc.
Help bridge the gap between end users and technology
Hardware and software troubleshooting
Excellent problem solving and interpersonal skills
Other duties as assigned
Conduct oneself in accordance with Company’s Core Values
MINIMUM QUALIFICATIONS AND EXPERIENCE:
At a minimum, at least 2-4 years of experience in a help desk and/or sys admin role
Knowledge of IT terminology as well as functional understanding of ITIL
Knowledge of networking, internet security, and troubleshooting
Proven success in a customer facing role
Associates degree or equivalent technical certification such as Comptia A+ or Microsoft MCP, etc
Ability to train staff with varying degrees of proficiency on technical content
Strong organizational and time management skills with attention to detail
Ability to handle constantly changing workload and priorities
Ability to effectively communicate both verbally, and in written format
Ability to seek out work, recommend projects, and work independently
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual origin, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Applicants must be a U.S. Person as defined by 22 C.F.R. Chapter I, Subchapter M, § 120.15.
If you are an individual with a disability and unable to complete our electronic application process, please e-mail applicant@colheli.com or contact Human Resources at 503-678-1222 for assistance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)