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Job Summary Who is Pyrotek? Pyrotek is the most successful global industrial company you\'ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. The last car, train and plane you rode in were all safer and more energy efficient because of Pyrotek. The beverage cans in your refrigerator are lighter, stronger and infinitely recyclable because of Pyrotek. Join our team and create, improve and innovate the everyday! Essential Duties and Responsibilities The IS Support Analyst performs installations, troubleshooting, building of endpoints, and repairing of endpoints and other IS equipment. Resolves user problems and corrects operation of endpoints and other IS equipment as required. Assists other IS team members by working on projects and taking on more complex troubleshooting. Essential Functions/Responsibilities Perform IS Support Analyst Tier 3 responsibilities to include: Liaising with and providing support via the helpdesk system to end users and staff on endpoint usage. Under direction and following all company standards Install, configure, test, maintain, monitor, and perform limited troubleshooting on end user endpoints and other IS equipment. Install, configure, test, maintain, monitor, and perform limited troubleshooting associated with end user approved software. Performing on-site information gathering required for diagnosis of IS problems for end users and resolving basic issues without direction, passing on to higher tiers when unable to resolve issue. Receiving and responding to incoming calls, pages, and/or e-mails regarding endpoint and/or hardware problems. Monitoring and testing endpoint performance and provide endpoint performance statistics and reports as required. Preparing documentation as required. Participating in IS projects, as requested. Perform operational management responsibility to include: Monitoring and testing endpoint performance and providing endpoint performance statistics and reports as required. Reviewing and advising on company IS documentation, providing suggested changes to management and creating drafts on missing documentation for approval. When necessary, liaising with third-party support and PC equipment vendors, working with end user to identify and deliver required service levels. Proactively look for opportunities to participate as a member of the global team. Assist junior staff with resolving issues. Click the I\'m Interested button so our hiring team can review your application and schedule time to speak with you soon! What happens next? Once you submit your application / resume, a member of the recruiting team will send you an email with a self-schedule link to speak with one of our Recruiters. Watch your email for that link! Qualifications Education/ExperienceBachelor\'s Degree in Computer Science or relevant field, plus seven (7) years of IS Support or related experience; or equivalent combination of education and related IS support experience. Microsoft Certifications would be an advantage. Knowledge/Skills/Abilities Core People Skills. Ability to positively interact and work collaboratively with a diverse group of people at all levels of the organization. Communication Skills. Ability to speak clearly and persuasively in positive or negative situations, listen and obtain clarification, and respond well to questions. Proficiency in writing clearly and concisely and editing work for spelling and grammar. Ability to consult with stakeholders, explain technical details and provide exceptional customer service to users. Computer/Applications Skills. Proficient computer skills using a variety of softwa