Inns of Aurora Front Desk Attendant in Aurora, New York
Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests in person and by telephone with guest room reservations, dining room reservations, and general inquires with a high level of professional.
Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests while they are onsite. This may include overnight guests, dining guests, event guests, and those who are passing by.
Act as main resource of the IOA properties for guests at all times
Communicate with guests via e-mail, phone, and in person
Assist guests with making dining reservations
Assist guests with booking programming activities.
Escort guests to room and show them their amenities when checking in
Provide tours to guests, if requested
Check in and develop relationships with guests
Maintain a friendly and accommodating attitude
Oversee digital reservations and follow-up with any outstanding questions or action items
Answer general inquiries
Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
Assist guests with issues and complaints with empathy
Check in with night auditor/outgoing clerk for pertinent information
Review the front desk recaps and front desk log
Tidy public spaces and polish, if necessary
Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
Count, record and reconcile the cash drawer and petty cash
Maintain knowledge of current area events, activities, and hours of operation
Maintain constant awareness of safety procedures and occupancy rates
Attend weekly/monthly meetings
Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
Other duties, as assigned
High school degree
Experience with guest relations
Ability to work independently
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and general computer literacy
Ability to multi-task effectively under fast-paced working conditions
Knowledge of high end operations and luxury properties and service
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availabilities
Specialized historical knowledge of the Cayuga County and Village of Aurora area
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
Familiarity with IOA properties
Experience working with Micros and StayNTouch Property Management System
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.