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Inns of Aurora Front Desk Attendant in Aurora, New York

Position Purpose:

Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests in person and by telephone with guest room reservations, dining room reservations, and general inquires with a high level of professional.

Responsibilities/Duties/Functions/Tasks:

Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests while they are onsite. This may include overnight guests, dining guests, event guests, and those who are passing by.

Responsibilities/duties/functions/tasks:

  • Act as main resource of the IOA properties for guests at all times

  • Communicate with guests via e-mail, phone, and in person

  • Assist guests with making dining reservations

  • Assist guests with booking programming activities.

  • Escort guests to room and show them their amenities when checking in

  • Provide tours to guests, if requested

  • Check in and develop relationships with guests

  • Maintain a friendly and accommodating attitude

  • Oversee digital reservations and follow-up with any outstanding questions or action items

  • Answer general inquiries

  • Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently

  • Assist guests with issues and complaints with empathy

  • Check in with night auditor/outgoing clerk for pertinent information

  • Review the front desk recaps and front desk log

  • Tidy public spaces and polish, if necessary

  • Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments

  • Count, record and reconcile the cash drawer and petty cash

  • Maintain knowledge of current area events, activities, and hours of operation

  • Maintain constant awareness of safety procedures and occupancy rates

  • Attend weekly/monthly meetings

  • Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook

  • Other duties, as assigned

Requirements

Qualifications:

  • High school degree

  • Experience with guest relations

  • Ability to work independently

  • Excellent written and verbal communication skills

  • Proficiency in Microsoft Office programs and general computer literacy

  • Ability to multi-task effectively under fast-paced working conditions

  • Knowledge of high end operations and luxury properties and service

  • Must demonstrate a professional demeanor and possess highly developed interpersonal skills

  • Flexibility with hourly schedules, including weekend, holiday and evening availabilities

Preferences:

  • Specialized historical knowledge of the Cayuga County and Village of Aurora area

  • Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns

  • Familiarity with IOA properties

  • Experience working with Micros and StayNTouch Property Management System

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

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