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Client Services Consultant I - Regional Market

Work Arrangement: Hybrid

Role Value Proposition:

The Client Service Consultant I (CSC I) has overall accountability for the day-to-day administrative service support of multiple Regional Markets Accounts. The CSC I is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities:

• Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.

• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

• Participates in client account audits and strategic planning process.

• Partners with Financial team in completion of client reports; analyzing results and identifying trends.

• Participates in client implementation of MetLife products.

• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals, and inputs and ensures accurate input of data in MetLife systems.

• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

• Perform other related duties as assigned or required

Essential Business Experience and Technical Skills:

Required:

• 1+ years of account management and client services experience

• Excellent organizational, interpersonal, and communication skills, both written and verbal.

• Ability to work autonomously and manage time efficiently in order to meet client deadlines.

• Self-motivated to learn more about the business and is proactive in personal development

• Proficiency with Microsoft Excel and PowerPoint

• Ability to balance client expectations with MetLife capabilities

• High school diploma or equivalent

Preferred:

• BS/BA Degree is preferred

• Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental

• Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.