Experience Inc. Jobs

VCA Aurora Animal Hospital is seeking an experienced Client Service Representative to join our team for our evenings and weekends schedule.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. This is a full-time position. Schedule includes evening, weekends, and holidays.

VCA Aurora is a busy, 24/7/365 specialty, emergency, and general practice animal hospital located on the far west side of Aurora.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: checking clients in and out and answering telephones.

• Scheduling and confirming appointments.

• Heavy call volume and client contact.

• Presenting and explaining fees, including processing payments.

• Assisting clients with emergencies and euthanasias.

• Answering questions regarding our specialty and emergency services.

• Managing medical records.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

VCA offers numerous benefits including:

Compensation: starting wage $18 per hr.

Financial growth opportunities available.

• Starting range is determined by skill set and years of experience in the field

. Access to the people and financial resources of a large veterinary community

• Leadership opportunities

• Career development programs

• Opportunities to give back through strong Shelter partnerships and VCA Charities

• Free wellness subscriptions (Head Space and Lyra Health)

• Referral bonuses

• Competitive wage

• Medical, dental & vision insurance

• Life, long and short term disability insurance (company-paid)

• Paid parental leave

• Paid vacation and sick time

• 401(k) with company match

• Pet care discounts (40-100%)

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

. Associate-led equity, inclusion, and diversity groups

. Free Continuing Education through our online WoofU

On-Site Social Worker: The presence of an on-site social worker is a remarkable resource for our associates.

Health and Well-being: Prioritizing the health and well-being of our team is a leadership priority that ensures a positive workplace culture. A healthy and supported team is better equipped to provide the best care to patients and clients.

Location: 2600 W. Galena Blvd., Aurora, IL 60506

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com