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Patient Intake & Scheduling Assistant - 32426 Classified Staff

Description

University of Colorado Anschutz Medical Campus

Department: CUDT Clinics

Job Title: Patient Intake & Scheduling Assistant

Position: # 00768402 – Requisition: #32426

Job Summary:

Key Responsibilities:

• Greet and assist virtual, phone and walk-in patients, their guests/families; Provide exceptional customer service to the 250+ patients seen daily.

• Answer all incoming calls and disseminate appropriately to the correct person or department; page students, staff and faculty and takes messages as necessary.

• Work with patients, students, coordinators, faculty and/or staff to schedule and troubleshoot and/or resolve scheduling issues.

• Monitor patient check-in and check-out.

• Identify intake and scheduling trends and provide feedback to supervisor to improve school and clinic operations, workflows, and policies.

• Handle patient inquiries/concerns and provide information regarding SDM clinic and school policies, workflows.

• Maintain, retrieve, and facilitate the release of confidential patient records including updating patient information and signatures - as necessary.

• Register new patients in electronic health records.

Work Location:

Why Join Us:

Diversity and Equity:

Qualifications:

Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours worked per week as minimum experience is calculated on a 40 hour/week basis.

Minimum Qualifications:

Substitution:

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Three (3) years of general clerical experience or administrative experience.

• Experience working with faculty, staff, and students in an academic, medical, and/or dental environment.

• Experience working in a dental or medical office environment.

• Experience with internal processes and electronic filing systems.

• Bilingual in English and Spanish.

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems (i.e., managing files and records, designing forms, and other office procedures)

• Strong time-management skills and an ability to organize and coordinate multiple concurrent activities and projects.

• Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application.

• Demonstrated knowledge of dental terminology, dental coding, and clinical patient health records systems (e.g., axiUm, EPIC).

• Developed knowledge and experience in using Microsoft Office Suite (i.e., Outlook, excel, word, PowerPoint, TEAMS) and other business applications and office productivity tools (i.e., multi-phone system, cloud business applications, Zoom, CU university resources, websites/tools, and mobile technologies).

• Knowledge of the professional standards, concepts, and practices of office administration, customer services, community engagement, and student support services.

• Ability to communicate effectively, both in writing and orally, including public speaking.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Demonstrated commitment and leadership ability to advance diversity and inclusion.

• Knowledge of applicable Federal and State laws and regulations.

• Ability to maintain a high level of confidentiality while working with sensitive information.

• Ability to take initiative with daily work activities and collaborates to create a positive effect on team performance.

• The ideal candidate for this position will be a detail oriented, dedicated and professional individual.

How to Apply:

Application Materials Instructions:

• A cover letter and resume that specifically addresses the job requirements and outlines your qualifications.

Special Instructions to Applicants

• Submit all required documents indicated in this posting and include a current email address and phone number.

• Please address minimum qualifications, competencies and preferred qualifications in your cover letter, as these along with previous work experience will be used in the assessment process.

• Click here to view Veteran and other General Information regarding Classified Staff positions: https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants)

• Preferred Qualifications Application Review based on the preferred qualifications listed in the posting.

• Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials. Note: Candidates are not physically present for this portion of the comparative analysis.

• Interviews based on the job requirements, preferred qualifications and competencies listed in the posting.

• Candidates will be evaluated, scored and ranked based on oral responses

• Interviews may be over the phone, videoconference or in-person

Anticipated Pay Range:

or hiring range

ADA Statement:

Background Check Statement:

Vaccination Statement:

Job Category

Primary Location

Schedule

Posting Date

Unposting Date

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The University of Colorado, School of Dental Medicine (SDM) is looking for full-time Patient Intake/Scheduling Assistants to support the CUDT clinics and pre-doctoral programs. The primary responsibility of this job is to act as a clinical representative and provide customer-service orientated patient support. We are seeking administrative professionals interested in supporting the SDM in patient intake, scheduling, and clinic operations. We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly collaborative. The position is located at the University of Colorado - Anschutz Medical Campus. Hours will be dependent on business need, but typically will be Monday – Friday between the hours of 8:00am and 5:00pm. This position is patient-facing and is an onsite position. This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Onsite – this role is expected to work onsite and is located in Aurora, CO on the Anschutz Medical Campus, School of Dental Medicine.

The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs, its interdisciplinary research and its excellent clinical care programs that contribute to the health and well-being of many of Colorado's most underserved citizens. We are invested in creating career pathways, learning and development opportunities, and developing people infrastructures to support the workforce. The CU Dental Clinic Comprehensive Care unit is a student-centered, academic clinical focused unit comprised of dental students, faculty, and staff. The mission of the School of Dental Medicine is to provide contemporary dental education to current and future dental professionals, provide comprehensive dental care to Colorado Citizens, and conduct research and other scholarly activities that expand the knowledge base relating to oral health and health care in general. In carrying out this mission, the school is committed to responding to diverse needs of students, patients and citizens for Colorado as well as to the need of its faculty and staff. The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=https://www.cu.edu/employee-services/benefits-wellness) .

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Two (2) years of general clerical experience or administrative experience. A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years. Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.

Questions should be directed to: Sean McBride, sean.m.mcbride@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=sean.m.mcbride@cuanschutz.edu) APPLICATION DEADLINE: This announcement is open until July 31, 2024. To apply, please submit the following materials to this posting: Classified Staff positions have specific application requirements: For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.

The starting salary range () for this position has been established as $3,255 - $3,776 per month ($39,058 - $45,312 per year). The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is eligible for overtime compensation. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=http://www.cu.edu/node/153125)

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=hr.adacoordinator@ucdenver.edu) ​.

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) .

Special Instructions to Applicants: Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions. (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants) Application Materials Required: Cover Letter, Resume/CV, List of References : Administrative Support and Related : Aurora Department: U0001 -- Anschutz Med Campus or Denver - 20435 - SDM-Dental Clinic Compreh Care : Full-time : Sep 12, 2024 : Sep 27, 2024, 5:59:00 AM Posting Contact Name: Sean McBride Posting Contact Email: sean.m.mcbride@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=5634930&targetURL=sean.m.mcbride@cuanschutz.edu) Position Number: 00768402jeid-56093f4bcc32524eada16bbd94491341

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.