Job Information
Vail Resorts Department Lead Service Technician in Aurora, Colorado
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary:
Responsible for performing quality tunes and repairs to customers’ equipment. Write up accurate work orders and prioritize work in an expedient manner. Assist with store operations and generating sales. Supervise and direct the Technician staff.
Job Specifications:
Outlet: Epic Mountain Gear - Aurora
Expected Pay Range: $21.00 - $23.26 / hour
Shift & Schedule Availability: Full Time
Skill Level: Advanced
Job Responsibilities:
Service and repair customer merchandise according to established guidelines
Complete accurate work orders and prioritize work in an expedient manner
Determine customer equipment needs, assist in generating sales
Provide customers with highest level of service by serving as a knowledgeable resource to customers and co-workers
Adhere to all company policies and guidelines
Remain current on industry products and trends, and demonstrate knowledge of products
Protect company assets through loss prevention techniques
Maintain all company paperwork according to policy
Communicate with store management to achieve a seamless customer experience and maximize profitability
Train, lead and manage associate technicians
Identify shop supply needs
Manage work order flow to completion
Maintain equipment and identify equipment proactive servicing needs
Maintain a clean and safe work area, adhere to all safety procedures
Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to
Other duties as assigned
Job Requirements:
HS Diploma or GED Equivalent
At least 1 year relevant work experience required; relevant work experience within the company preferred.
Basic computer skills with ability to learn
English fluency
Excellent customer service skills
Ability to handle multiple customers and projects at one time
Ability to troubleshoot and elevate questions or concerns to management
Working knowledge of Snowell or Winterstieger tuning equipment preferred
The expected pay range is $21.00 - $23.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 504263
Reference Date: 08/16/2024
Job Code Function: Store Operations
Vail Resorts
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