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2-10 Home Buyers Warranty Corporate Trainer in Aurora, Colorado

Corporate Trainer Targeted compensation: $55,000 - $65,000Salary commensurate with experience and skill setThis is a Colorado based opportunity.

Who we are:

2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.

What is the role and where can you add value?

We are looking for a Corporate Trainer that develops and delivers training to 2-10 Home Buyer Warranty’s Service Delivery and Operations departments. Developing operational excellence in areas including customer engagement, claims processes and procedures, product knowledge, and building effective relationships. This position will create and deliver training content in multiple formats, including self-directed, facilitator-led, and virtual.

Core Job Responsibilities:

  • Partner with Operations leadership to set training goals and drive results

  • Develop and deliver impactful training for our operations teams via a blended method that supports the unique culture and business environment (e.g. self-directed, facilitator-led, virtual)

  • Effectively train the Service Delivery, Contractor Relations, New Home Operations, and Operations Leadership on current and new products and services, upskilling, and effective customer communication

  • Builds and maintains effective relationships cross-functionally; is a trusted advisor on the following topics: product knowledge, systems and tools, as well as standard operating procedures for the 2-10 HBW operations teams

  • Evaluates and measures the effectiveness of training, solicits feedback, and makes recommendations for improvements

  • Demonstrates professionalism and inspires teams to have fun and take pride in the company and the customer experience

  • Prepares new representatives by conducting orientation to processes and procedures

  • Determines training needs by observing customer calls, studying performance results reports, and conferring with operations leadership

  • Develops individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions, and developing outcome improvement resources

  • Improves training effectiveness by developing new approaches and techniques, making support readily available, and integrating support with routine job functions

What skills and experience should you bring to this role?

  • Ability to lead through example

  • Great communication skills

  • Ability to captivate attention and exude positivity

  • Action oriented, can-do attitude, with problem solving capabilities

  • Ability to inspire commitment through facilitation and employee engagement

  • Ability to reduce complex concepts into simple action steps

  • 3-5 years’ minimum experience in facilitating, coaching, developing curriculum, and new employee onboarding development

  • Minimum of 3 years in call center training, customer service, or operations (or comparable) experience

Here is what you can expect when you join our team:

  • A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”

  • A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans

2-10 Home Buyers Warranty is an Equal Opportunity Employer