Job Information
State of Maine, Bureau of Human Resources Senior Technical Support Specialist - Client & Infrastructure Services - Agency Promotional in Augusta, Maine
Senior Technical Support Specialist - Client & Infrastructure Services - Agency Promotional
Augusta , Maine , United States | Office of Information Technology | Full-time | Partially remote
Apply by: June 26, 2024
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OFFICE OF INFORMATION TECHNOLOGY - MAINEIT
CLIENT & INFRASTRUCTURE SERVICES
-Agency Promotional-
Opening Date: June 11, 2024
Closing Date: June 26, 2024
Job Class Code: 0871
Grade: 29
Salary: $69,535.44 - $93,838.16/Annually(includes 15% recruitment & retention stipend and eligible for an additional 5% trainig bonus)
Position Number: 004250697
OVERVIEW:
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees through a wide variety of program areas for the State of Maine. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.
ABOUT THE JOB DETAILS:
The Office of Information Technology is seeking a senior technical support specialist who is proficient in Cisco networking and data center technologies. This is open to current State of Maine employees only. The selected individual will join as a contributing team member and will assist in engineering, installing, and maintaining enterprise level core Cisco networks and data center infrastructure. The selected individual will join a team of engineers working under the technical direction of the State’s Network Architect.
TECHNICAL DUTIES INCLUDE:
Administration, development and maintenance of systems such as Cisco Identity Services Engine (ISE), Stealthwatch, Cisco DNA, Orion Solarwinds and other systems.
Establish and maintain systems and procedures for the monitoring and performance tuning of State of Maine Networks.
Administration, maintaining and troubleshooting all aspects of Cisco wired and wireless networks.
Assist with engineering Datacenter, WLAN, WAN, MAN and LAN topology designs.
Handle work such as generating, installing, enhancing, diagnosing, correcting, and maintaining network operations and related systems software for an enterprise-level network.
Assisting with development opportunities for technical personnel as well as provide administrative and vendor support.
Providing key technical knowledge and offer suggestions to other team players and senior IT as well as advising our leaders to inform best practices and decision-making.
Understanding of automation & scripting languages.
To be successful the selected candidate must have experience and familiarity with Cisco routing, switching and management systems. They must be able to solve complex network issues, provide sound judgement and analysis, and offer viable solutions. This role requires an understanding of networking performance, capacity planning, hardware and software configurations, integrations, and all facets of implementation.
Work is performed under limited supervision. This position is located in Augusta, ME. The Network Services Group requires 24/7 hardware support. This requires the person in this position to be on-call in a rotation format.
WHAT WILL YOU DO?
Have fun and work with an outstanding team of IT professionals – You will share knowledge and learn about the most complex IT systems in the state of Maine.
Solve problems and use your skills to contribute directly to solutions that make a difference.
Engage on projects and work with IT program needs that require Cisco wired and wireless capabilities.
Perform a full range of system administration functions such as designing, acquiring, configuring, installing, monitoring, and maintaining Cisco routed networks and switches, as well as Cisco Identity Service Engine (ISE), DNA Center and Stealthwatch as well as other state of the art systems.
Share technical knowledge about Cisco switches and routers and other data communication software and hardware. This includes data center hardware and software.
Develop complex reports and provide solutions to current network slowness or crashes.
Develop and maintain configuration standards, documentation of network devices, including servicing and upgrading of equipment.
Create and maintain overall network topologies.
WHAT WE NEED FROM YOU:
We need a candidate who can deliver and contribute as a positive team player, a person who understands system associated security risks, and can make decisions to effectively improve work performance levels. We need a person willing to develop other employees and team members, and who will take the extra steps to make sure quality work is delivered, on time, every time.
MINIMUM QUALIFICATIONS
- A minimum of 8 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.