Job Information
State of Maine, Bureau of Human Resources Senior Information System Support Specialist - Client Technology in Augusta, Maine
Senior Information System Support Specialist - Client Technology
Augusta , Maine , United States | Office of Information Technology | Full-time | Partially remote
Apply by: June 26, 2024
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OFFICE OF INFORMATION TECHNOLOGY - MAINEIT
CLIENT TECHNOLOGY SERVICES
Opening Date: June 11, 2024
Closing Date: June 26, 2024
Job Class Code: 0929
Grade: 26
Salary: $62,813.92 - $84,820.32/Annually(includes 15% recruitment & retention and eligible for an additional 5% training bonus)
Position Number: 004201274
You are a talented individual who understands working with a technical team and are driven toward success. You focus on value and repeatability; you know that what you build today has to work tomorrow. You enjoy clearing hurdles as you strive for excellence. If this describes you, we want you on our TEAM!!
ABOUT US:
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.
MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:
Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.
ABOUT THE JOB:
MaineIT is seeking a technical professional to administer and support the federal and state information technology systems within the Military Bureau of the Department of Veterans and Emergency Management (Maine National Guard).
To be successful, the candidate must be trained in advanced system and network troubleshooting, be able to learn new products and tools quickly, be able to solve complex issues in a timely manner, exercise sound judgement and analysis, and offer viable solutions. This role requires an understanding of hardware and software configurations, as well as working with outside agencies, vendors and the US Department of Defense.
This is advanced technical services work in an integrated computer network environment. Responsibilities include designing, installing, and configuring multi-user operating, network, and/or application systems; performing advanced troubleshooting and vendor technical liaison functions; and overseeing development and delivery of user training on an agency-wide basis.
This classification is distinguished from the lower levels in this job series by having full responsibility for overall systems operations for the Military Bureau of DVEM, and by playing a significant role in establishing agency/bureau information systems strategic direction. Supervision will be exercised over technical or support personnel. Work is performed under limited supervision. C onsideration will be provided to a candidate with knowledge of State of Maine or Department of Defense systems.
TECHNICAL DUTIES INCLUDE:
Administer and support the federal and state information technology systems used by DVEM.
Work autonomously and in collaboration with Network Services to identify, troubleshoot and implement solutions and upgrades to various network connections to the State of Maine’s network for both Military Bureau agencies and Federal Agencies.
Supervise other technical personnel.
Act as the project lead on projects involving Military Bureau systems development, upgrades, and connectivity utilizing both state and federal systems.
This position is located onsite at Camp Chamberlain in Augusta, Maine. Statewide travel is required.
WHAT WILL YOU DO?
Plans, develops, coordinates, and manages complex projects to achieve agency information systems objectives.
Assists in developing agency strategic plans for related information systems in cooperation with agency management, internal and external personnel, vendor representatives, consultants, and user/client community in developing integrated information systems.
Develops and recommends policies and procedures concerning system security and user operations ensuring system and data integrity adherence to state and agency information system standards.
Assigns, directs, oversees, and evaluates the work of subordinate technical and support personnel to ensure work meets established standards and systems operate effectively.
Advises internal and external technical support personnel in the diagnosis and correction of system problems, upgrades, or expansions to assist in resolving problems.
Participate in Disaster exercises to ensure preparedness in the event of an emergency.
Researches, designs, installs, and configures multi-layered computer systems/networks composed of multi-user operating, communications, and applications systems to establish information systems capable of fulfilling agency requirements.
Perform troubleshooting and fault isolation on both desktop hardware and virtual servers, to maintain system availability.
Responsible for documentation and Standard Operational Procedures for the support of DVEM technologies.
Virtual Machine and ArcGIS configuration and troubleshooting.
Possess an understanding of customer relationship best practices.
Demonstrated desire to exercise accountability in a professional manner.
Demonstrated ability to respond in a timely and effective manner.
Understanding empathy and how to exercise it with a variety of personalities.
Understanding of emotional intelligence principles.
Ability to listen and understand first before responding.
WHAT WE NEED FROM YOU:
We need a candidate who can deliver and contribute as a positive team player, a person who understands complex systems and associated security risks and can make decisions to effectively improve work and performance levels. We need a person who can successfully develop others and who will take the extra steps to make sure quality work is delivered to our customers in a timely and consistent manner upholding our CARE values.
MINIMUM QUALIFICATIONS:
- A minimum of 5 years of a combination of related post-secondary education, technical certifications, or technology related work experience.
CERTIFICATION REQUIREMENTS:
- You must be able to obtain and maintain a federal SECRET security clearance, and either already have or pass the CompTIA Security+ Certification withi two years of hiring.
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.