Job Information
State of Maine, Bureau of Human Resources Information System Support Specialist II - Network Services in Augusta, Maine
Information System Support Specialist II - Network Services
Augusta , Maine , United States | Office of Information Technology | Full-time
Apply by: Oct. 7, 2024
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OFFICE OF INFORMATION TECHNOLOGY, MAINEIT
NETWORK SERVICES
Opening Date: September 23, 2024
Closing Date: October 7, 2024
Job Class Code: 0867
Grade: 23
Salary: $56,666.48 - $79,510.08/Annually(includes 15% recruiting & retention stipend, and eligible for an additional 5% training bonus)
Position Number: 004250748
OVERVIEW:
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) Network Services Office provides information technology support to over 22,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.
MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:
Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.
ABOUT THE JOB DETAILS:
The Office of Information Technology is seeking an Information Systems Support Specialist professional who is proficient in Cisco LAN/WAN technologies within a large enterprise network. The selected individual will join as a contributing team member with other highly qualified IT Cisco and network experts and will assist in engineering, installing, and maintaining enterprise level Cisco networks.
TECHNICAL DUTIES INCLUDE:
Has full understanding of network standards such as TCP/IP for networks
Troubleshooting and installing network equipment and cabling to support LAN, MAN, WAN topologies.
Implement the installation, configuration, maintenance and monitoring of networking systems and equipment.
Overseeing network performance through monitoring through Cisco Stealthwatch, DNA Center and Solarwind’s Orion software.
Handle work such as generating, installing, enhancing, diagnosing, correcting, and maintaining network operations and related systems software for an enterprise-level network.
Interfacing with customers via ticketing systems, email and voice calls
To be successful the selected candidate, you must be trained and experienced in Cisco routing, switching and management systems, be able to solve network issues, provide sound judgement and analysis, and offer viable solutions. This role requires an understand of networking performance management/capacity planning, hardware and software configurations, integrations, and all facets of implementation.
Work is performed under supervision. This position is in Augusta, ME. The Network Services Group requires 24x7 hardware support. This requires the position to be on-call in a rotation format.
WHAT WILL YOU DO?
Have fun and work with an outstanding team of IT professionals – you will share knowledge and you will learn about the most complex IT systems in the state of Maine.
Solve problems and use your skills to contribute directly to solutions that make a difference.
Perform a full range of system administration functions in order to acquire, configure, install, and monitor switches and routers and other data communication software and hardware.
Resolve complex network problems, develops complex reports and provides fixes to current network slowness or crashes.
Follow configuration standards, documentation of network devices, including servicing and upgrading of equipment.
Performs fault isolation and repairs in a complex computing/networking environment independently or in consultation with vendor or other technical personnel in order to diagnose and correct system problems.
Analyzes network traffic flows to identify potential bottlenecks to improve level of service to end users.
Understanding of customer relationship best practices.
Demonstrate desire to exercise accountability in a professional manner.
Demonstrate ability to respond in a timely and effective manner.
Understand empathy and how to exercise it with a variety of personalities.
Understand emotional intelligence principles.
WHAT WE NEED FROM YOU:
We need a candidate who can deliver and contribute as a positive team player, a person who understands system associated security risks, and can make decisions to effectively improve work performance levels. We need a person willing to develop themselves and contribute to the development of others and who will take the extra steps to make sure quality work is delivered, on time and every time.
Preference will be given to candidates who are able to lift gear into place in the field, climb ladders and drive a State vehicle. Candidateds will need to lift up to 40lbs, climb ladders and must have a valid State of Maine driver's license.
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
MINIMUM QUALIFICATIONS
- A four (4) year combination of higher level programming and or systems analysis and design experience. A Masters Degree from an accredited educational institution in Computer Science may be substituted for two (2) years of programming experience.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.