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Lumen Account Director Senior -Specialized Sales SLED (Security Specialist) in Augusta, Maine

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Account Director Senior – Security Specialized Sales for our SLED (State, Local, and Education), you will be responsible for managing business development while developing and implementing the sales strategy for high-profile, named accounts and/or specific market segment(s) that lead to the expansion and growth of security and SASE services product portfolio. Accountable for participation in business development activities, coordination, and mobilizing the ecosystem around the strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan. Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels. You will be part of a regional team of security specialists helping our clients with their most complex information security needs and contributing toward their business resilience and improved security posture.

The Main Responsibilities

• Grow the Managed Security Service business within SLED by unearthing new opportunities.

• Showcase the full range of Lumen’s Managed Security Service offerings including DDoS, Log Monitoring, Managed EDR.

• Drives account management responsibilities as an overlay sales role including solution creation, solution offering, configuration management, order issuance, service delivery, service management and revenue recognition. Demonstrates a balance of strategic and tactical thought leadership.

• Identifies, bids on, negotiates, and closes new sales opportunities to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.

• Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

• Collaborate with our Product Management, Security Architects and Security Consultants to ensure that our solutions meet local market demands

• Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

• Develop and maintain customer relationships from the operational through the ‘C’ level in the pursuit of solution sales of SLED accounts.

• Accountable for meeting and/or exceeding assigned sales objectives and monthly revenue quotas, maintaining existing and building new revenue within a designated region.

• Own and drive opportunity strategy to close.Ensure that large opportunities are approached strategically with unique customer value defined beyond focus on price.

• Build a short- and long-term pipeline that ensures attainment of quarterly sales and revenue goals and drives improved forecast accuracy.

• Must demonstrate advanced technology and solution knowledge of IT solution sales on a day-to-day basis and how they align with SLED customer purchasing vehicles, contracts and RFXs.

• Will build and maintain accurate and up-to-date strategic account plans associated with new business opportunities being developed in partnership with account owners.

• Ability to set strategy, create plans, and support a geographically dispersed team to meet or exceed objectives

• May be required to obtain technical certifications.

• Continuous learning to acquire and integrate industry knowledge related to general trends, emerging technologies, partner solutions and competition in SLED accounts to provide internal feedback on the development of market strategy.

• Partner with account managers and customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to align Lumen products and solutions to meet customer needs.

• Guide and Coach sales teams/leadership on sales strategies for opportunity management (e.g., up-sell, cross-sell, renewal, recapture) as a subject matter expert.

What We Look For in a Candidate

• Minimum of 8 years of experience in selling complex IT infrastructure solutions to medium and enterprise businesses (SLED experience a plus) with meaningful relationships within that community. Existing C Level relationships a plus.

• Demonstrated success in applying consultative selling techniques to opportunities.

• Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.

• Proven and verifiable track record in exceeding sales quotas.

• Strong communication skills and presence in communicating with Executives. Excellent business writing and presentation skills

• Technical sales certifications

• Consultative or solutions-selling training (Miller Heiman, Sandler, etc.)

• Demonstrated level of success in the development of high-level client relationships

• Willingness to travel

• Demonstrated experience selling a combination of the following strongly preferred:

  • Security Services

  • IT Infrastructure Solutions

  • Managed Services

  • IT Infrastructure Services/Outsourcing

  • IT Consulting

  • Professional Services


The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$119700 - $159600 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$126000 - $168000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$132300 - $176400 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$138600 - $184800 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333070

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.