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At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Essential Functions:

• Providing prompt and courteous technical support to customers via phone and e-mail

• Troubleshooting the support request using the available tools and resources while following the appropriate processes and procedures

• Documenting resolution scenarios and publish so that end users can refer for common troubleshooting FAQs

• Ensuring reported issues are tracked to closure in a timely fashion

• Participating in the creation and maintenance of troubleshooting, testing procedures, training materials and documentation

• Handling miscellaneous duties and responsibilities as defined by management

• Providing remote support to Field Sales using remote support tools

• Assisting in monitoring and tracking of IT Inventory

• Installing and configuring computer hardware, computer software, printers, and other peripherals

• Assisting in computer or office moves

• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• High School Diploma or equivalent; Bachelor's Degree preferred

• Strong written and verbal communication skills

• Experience with MS Office Suite (Access, Excel, Outlook, Powerpoint, Word), Adobe Acrobat, and Anti-Virus / Anti-Spyware software

• Proficiency with Intel-based PC hardware.

• Thorough knowledge of and experience with current Windows operating systems.

• Ability to comprehend innovative concepts and products in the PC and networking area.

• Good judgment, problem solving, and organizational abilities.

• Ability to work under pressure, with interruptions and time deadlines.

• Ability to install hardware and lift PC equipment weighing up to 25 to 50 pounds.

• Ability to work with dust-covered components and to access cables/connectors beneath work areas requiring bending, stooping and crawling.

• Commitment to company values and customer service.

• Ability to perform the essential functions of the job with or without reasonable accommodation.

Working Conditions :

• This role may require occasional travel within the United States.

• The position may involve working outside regular business hours to accommodate different time zones and urgent issues.

Our Values :

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation : Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.

• Customer Focused : We listen to our customers’ needs and respond with a sense of urgency.

• Teamwork : Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.

• Driven : We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity :

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.