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About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

Ready to continue your career as a category leader? Hill’s is on the hunt for energetic go-getters who are ready to make the world a better place for pets and people alike!

Join Hill’s Pet Nutrition, a leader in pet food innovation and a subsidiary of the global Colgate-Palmolive Company. We are dedicated to enhancing the health of pets and people while committing to sustainability and social responsibility.

Our mission is to enrich the lives of pets worldwide with cutting-edge nutrition and a passionate team. We embody values of Caring, Global Collaboration, and Continuous Improvement, fostering a culture that celebrates diversity and inclusion. We offer a rewarding career path, work-life balance, and benefits such as Summer Hours, Live Better activities, Product Parcels, and Health Checks.

Job Summary:

Reporting to New Zealand’s Country Manager, the Customer Development Manager (CDM) is pivotal in developing sales and business strategies for our key customers in Pet specialty Omnichannel and Online Pure Play. This role has a direct impact on our ambitious sales targets, by securing optimal product placement, and executing promotional strategies with excellence.

Key Responsibilities:

• Day to day management of customer accounts and customer relationships.

• Formulate and execute annual business plans for top-tier customers.

• Own the Customer P&L, including forecasting and planning.

• Manage Commercial Value Planning (CVP) by allocating commercial investment into the 6Ps activities.

• Partner with customers and internal teams to deliver impactful joint business plan (JBP) initiatives.

• Track and report market share & category performance for your customers.

• Utilize analytics to drive ROI-focused discussions and strategies.

• Deliver sales targets within investment guidelines and alignment with global & regional brand strategy by strategising & recommending promotional plans.

• Collaborate with cross functional teams such as the broader Customer Development Team, Marketing, Digital and Supply Chain functions to build business opportunities and ensure planning accuracy.

• Achieve e-Commerce sales fundamentals, including content standards and product launch timelines.

• Manage and coach a Customer Development Executive and ensure alignment with Hill’s goals and values.

About you:

• Bachelor’s and/or Master's degree in business, commerce, or related field.

• 3 years+ experience in Customer Management roles and/or shopper marketing experience preferred.

• Experience in Pet or FMCG is highly regarded.

• Strong strategic planning and relationship building skills.

• A confident and clear communicator that can navigate the complexities of different retail environments.

• Exceptional prioritisation skills and goal-oriented.

• Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.

• Strong team player with collaborative skills to meet customer needs and company objectives.

Never worked in the Pet Industry? That’s okay! We love to share the love about what we know as a global pet nutrition leader.

Other Fast Facts for Consideration:

• Work Environment: This role is based in our Auckland office with support for hybrid work arrangements. Regular weekly office attendance is expected.

• Diversity and Inclusion: Hill’s is an equal opportunity employer. We are committed to creating an inclusive environment and encourage candidates of all backgrounds to apply. Accommodations are available upon request during the application and interview process.

• Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.

• Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.

• Application Process: Candidates are invited to submit their resume along with examples of quantifiable achievements. The selection process may include assessments, initial tasks, and interviews to evaluate fit for the role and alignment with our company values.

• Sustainability and Corporate Social Responsibility: Hill’s is committed to sustainability and ethical practices. We actively engage in initiatives that support our planet and communities, and we welcome candidates who share these passions.

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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