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Field Service Team Leader

Country/Region: US

Location:

Auburn Hills, MI, US, 48326Vernon Hills, IL, US, 60061

Req ID 72395 | Auburn Hills, Vernon Hills, United States ZF CV Systems North America LLC

LOCATION FLEXIBLE - SELECTED CANDIDATE CAN WORK IN AUBURN HILLS, MI OR VERNON HILLS, IL

About the Team:   The Service Excellence team supports a wide range of WABCO, TRW Steering and ZF Commercial vehicle products. The Field Service Team Leader is responsible for supporting distributors, fleets, call center personnel, independent repair facilities, end users and internal personnel with their product questions, requests for technical information, and their need for troubleshooting direction. A high level of technical problem-solving capability and in-depth product knowledge are critical to the role and key to obtaining customer adoption of our products and commitment to the ZF brand. Effective and efficient solutions to field issues is a basic expectation of commercial vehicle users and is fundamental to the support of sales and KPI targets.

What you can look forward to as a Field Service Team Leader:

• Uphold and enhance the technical proficiency of the field service team while delivering ZF's and customer's commercial vehicle products training

• Expedite support for escalations from the technical call center and ensure timely follow-up to close the feedback loop

• Take charge of resolving customer technical issues promptly and professionally, both within your region and by supporting the field service team as needed

• Ensure comprehensive support and diagnosis of all ZF commercial vehicle systems, products, and electrical systems, including J1939 or other CAN systems

• Lead the field service team

• Expedite resolution of technical concerns for key accounts, serving as a primary contact and responding promptly

• Facilitate engineering support by delivering clear, detailed reports and tracking field investigations of new product concerns

• Provide constructive and clear product feedback to ZF product and marketing teams

• Cultivate strong customer relationships

• Collaborate closely with sales teams to offer technical support and training for both internal and external customers

   

Your Profile as a Field Service Team Leader:

• Bachelors degree in a relevant field, (i.e engineering) is preferred. An equivalent combination of an Associates degree or technology-related certification program(s) and experience will be considered.

• Demonstrated leadership in guiding teams, resolving issues, and offering unwavering support while effectively managing escalations and ensuring their successful resolution. Ability to describe/solve complex and cross-functional problems virtually

• 8+ years of Technical and/or service-related experience

• Knowledge of heavy- and medium-duty truck and trailer brake and suspension control systems. 

• Good understanding of the national/fleet commercial vehicle market

• In-depth electrical and/or pneumatic product knowledge

• Proven technical knowledge for ZF, WABCO and/or TRW parts, systems, services and diagnostic tools

• Experience working to resolve customer product and warranty issues

• PC skills (Microsoft Office, PowerPoint, Teams, & Outlook)

• Ability to travel 50% to 70% of the time

Why you should choose ZF?

• A supportive collaborative team environment

• Annual Incentive Plan

• Paid Vacation

• 401k Plan

• Health Care Benefits

• Paid Holidays

• A strong diversity culture

• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Field Service Team Leader and apply now!

Contact

Kyle Nader

+1 734 855 2753

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: