Job Information
Comerica Bank Contact Center Agent Tier 1 in Auburn Hills, Michigan
Call Center Agent A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement. What we can offer you: Competitive compensation starting at $19.25/hr. Hybrid work schedule upon successful completion of introductory period. Career Growth-promotional opportunities. Afternoon shift hourly premium. Language (Spanish) hourly premium. Incentive program based on performance. Offers wide range of shifts Monday-Saturday. Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees. Health, Dental, Vision, 401k match and Life Insurance. Earn $1,000 for every new hire referral. Comerica Call Center earned the Gold Award for Training Excellence. Position Responsibilities: Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc. Assist customers with basic web banking functions, such as unlocking and resetting passwords. Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship. Meet or exceed individual productivity and quality assurance objectives. Able to effectively collaborate within and across teams and departments. Use problem solving tactics to analyze and troubleshoot customer challenges.
Position Qualifications: High school diploma OR general education diploma (GED) 2 years of customer service experience Ability to multi-task, set priorities, and manage time effectively Experience navigating Microsoft Office Products including Word, Excel, and PowerPoint, system data entry, and Internet search
Oaktec Building 8:30am - 5:30pm Monday - Friday
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.