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Microsoft Corporation User Researcher 2 in Atlanta, Georgia

User Researcher II

We are seeking a strong User Researcher to join our multi-disciplinary team of over 30 user researchers and planners working on a breadth of experiences across Office. Working on Officemeansinfluencing the experiences of100s of millions of people every day.Our teamtakesthis influence seriously, and we areactively innovatingour research practicestoensure all people using Microsoft products have arepresentedvoice in what webuild. Our success in doing so is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspective. To that end, we look for diverse applicants, including those from historically underrepresented groups. Your experiences and your demonstrated skill sets are far more important than your level.If you are interested, feel free to apply regardless of your level.

Our team’s mission is to develop both the underlying technologies and establish high value customer facing scenarios for a new generation of collaboration experiences. In this role, you will be part of the team responsible for re-imagining core productivity in Microsoft Office and improving the way people interact through new innovations in collaboration. We're looking for someone that is forward-thinking and willing to challenge & provoke new ideas. This position requires strong research, storytelling, and organization skills, and the ability to work across teams. The ability to establish a strong point of view – informed by market and user level insights – and to leverage that to define product direction is a must.

In this role, you’ll leverage your skills in mixed methods. You will take on complex and work to guide near and long-term investments. You’ll work closely with UX Designers, other user researchers, data science, and engineering teams to ensure that we’re addressing the most critical user needs and opportunities.

We’re especially looking for someone who wants to learn, grow, and embody new ways of working. If you embrace growth mindset, have a track record of delivering results, and you light up collaborating with other planners, researchers, designers, product managers and engineers this is an awesome team to join.



  • Impacttheengineering roadmapfor the user experienceusing customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.

  • Build and execute impactful research plan(s) that provide the broad market views and deep customer insights needed to impact UXdecisions.

  • Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers.

  • Landimpactbroadly from your customer-focused knowledge by working across engineering,designand marketingdisciplines.


What does it take?

Balance business motivations , value to Microsoft and external partners

  • You are eager to learn and understandaboutdiverseaudiences, their behaviors, context(s) and motivations – across all phases ofthe customerlifecycle and userjourney

  • Can demonstrate strong empathy fortheseusers while balancing the vision and constraints ofstakeholders

Desire to work in-stride with other people : PMs , designers, other researchers, marketers

  • Really, you must love this part of the job.The lines between this role and others are often unclear and you must be comfortable with contributing, engaging others despite theambiguity

  • Be ready to win together. This team has intentionally designed a structure where we work together.

Entrepreneurial spirit willing to dig in

  • You will need practical and real-world problem-solving skills, as this team moves fast, and your role will be to help unblock barriers in design, build and go-to-market

Other Requirements:

  • 3+years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industrysetting

  • Curiosity in, or an understanding of developer audiences.

  • Either an MA/MS in computer science, statistics, human factors, psychology, market research or related field, or a BA/BS in one of these fields with significant industry experience

If the above sounds like you, we can’t wait to talk to you!

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.