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Salesforce.com, Inc Technical Architect - B2B Commerce Practice (Various Levels) in Atlanta, Georgia

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Job Title: Technical Architect - B2B Commerce Practice (Various Levels)

Location: United States Remote

Organization Description:

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure they are set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help Customers plan their strategic roadmap and we make sure they are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.

Technical Architect Role - B2B Commerce Practice

The B2B Commerce Practice Team is seeking a Technical Architect who will use their past experience with ecommerce, platforms, implementations, enterprise architecture, and commerce technical operations background to join our B2B Commerce Practice team. At Salesforce this role is part of the broader B2B Commerce Professional Services team, which includes technical and functional subject matter experts on implementing, using, and optimizing Salesforce B2B Commerce, in addition to digital commerce and omni-channel best practices.

Reporting to a Practice Manager, the Technical Architect serves as a strategic advisor and Salesforce product and platform expert to company’s largest, most complex enterprise customers by applying their commerce experience (e.g. full lifecycle implementations, technical solutioning and guidance, commerce and cross cloud architectures, best practices, and product extension for specialized use cases) to lead or guide both Salesforce or Customer led work streams.

In addition, the Technical Architect will will use their commerce domain knowledge and technical oriented skills as a valuable and trusted advisor to collaborate with service sales teams to shape and scope solutions for pursuits and service Customers during and post implementation to accelerate value and will also lead/support initiatives to drive Practice/Product expertise across the Delivery Services Organization (e.g. standardized and reusable assets/code, best practices, success stories, skill development).

Here are some salient responsibilities the role entails:

  • Serve as a trusted advisor to the client.

  • Be knowledgeable of the B2B Commerce product feature set, use cases, and industry verticals to which they apply.

  • Provide implementation guidance and commerce best practice recommendations to Customers in preparation, planning, and launch of their B2B Commerce sites.

  • Be knowledgeable of cross cloud capabilities and solutioning to drive customer value.

  • Identify and lead internal strategic initiatives to grow the Commerce Practice; serving as an active contributor to the community’s overall knowledge base and expertise.

  • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value and maximize use of native platform capabilities.

  • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking.

  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.

  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.

  • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.

  • Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.

  • Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.

Minimum Requirements:

  • 5+ years enterprise architecture or consulting experience.

  • 3-5+ years experience delivering ecommerce solutions (e.g. SAP/hybris, IBM, ATG, Magento, or custom) in an Architect or Developer type role.

  • Strong application design skills combined with strong data, integration, and security architecture skills.

  • Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.

  • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.

  • Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.

  • A great listener with the ability to communicate with people in diverse roles.

  • Proven ability to analyze, design, and optimize business processes via technology and integration.

  • Resourceful and innovative thinker who can work through and solve problems.

Required Qualities:

  • TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability.

  • TEAM PLAYER: Proficient at collaboration and working with members of a team.

  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.

Preferred Requirements:

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

  • Ability to convey and convince customers of best practices at various levels within a large organization.

  • Application design and development background.

  • Travel may be required and varies depending on the client requirements.

  • Strong Enterprise Architecture background would be favorable.

  • Relevant Salesforce experience is desired (e.g. B2B Commerce, Lightning, Marketing Cloud, Service Cloud, Sales Cloud, CPQ).

  • Familiarity with e commerce supporting technologies and platforms (i.e. CMS, DAM, PIM, ERP, payment gateways, tax providers, shipping providers).

  • Relevant knowledge for continuous integration/delivery, version control tools and processes, performance evaluation/diagnostics, log analysis (i.e. splunk).

  • Experience with the following technologies/frameworks: Java, APEX, Backbone JS, Bootstrap, Handlebars, jQuery.

  • Highly beneficial to have Salesforce product certifications or accreditations prior to joining:

  • Salesforce Certified Administrator

  • Salesforce Certified Advanced Administrator

  • B2B Commerce Administrator Accredited Professional

  • B2B Commerce Developer Accredited Professional

  • Platform App Builder

  • Salesforce Certified Sales Cloud Consultant

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Order Management

  • Omnichannel Inventory

Preferred Qualities:

  • LEADERSHIP: Self-aware; proficient at building strong relationships.

  • THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller.

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc (http://salesforce.com/) . and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc (http://salesforce.com/) . and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc (http://salesforce.com/) . and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc (http://salesforce.com/) . or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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