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How you'll help us Keep Climbing (overview & key responsibilities)

This position reports to the Manager of Safety Assurance

The System Administrator, SMS plays a key role in ensuring the health and effectiveness of Delta's Safety Management System (SMS) by supporting multiple divisions in the use of Delta's SMS software. This role is responsible for daily administration of software systems used for Employee Safety Reporting, Investigations, Quality Assurance, and Safety Risk Management activities. This role is also responsible for managing user access and conducting quarterly software enhancement list to the systems/software's.

Key responsibilities include:

• Collaborating with multipleDelta divisions and the third-party vendors to address system related issues relatedto performance, bugs, and related troubleshooting

• Leading and participating inweekly Delta/vendor support calls

• Collaborating with developersto fix software bugs or system vulnerabilities impacting SMS functionality

• Maintaining detailed recordsof troubleshooting activities, including the cause of issues, solutionsimplemented, and affected users

• Creating a report/log forall system enhancements on a quarterly basis, to prioritize and provide thevendor for development

• Partnering with Delta ITregarding system interfaces (HR and User feeds, Crew feeds, flight information,logbooks, AWS/EDW issues, etc)

• Providing solutions to internalsupport requests including; user role and/or permission modifications, role auto-assignmentdefinitions and rules, user activation/deactivation

• Managing manually assigned roles for Delta employees, partners and vendors, including periodically conductingoversight by initiating audits on roles and users to ensure compliance withinternal security requirements

• Participating in usertesting in coordination with vendors on new releases as required

• Keeping abreast of latestSMS technology trends, industry standards, and software updates to ensureeffective troubleshooting

• Proactively communicatingwith the General Manager, SMS on all system-related issues

• Collaborating with OAP teamsto develop, manage and conduct oversight of SMS dashboards

• Participating in trainingsessions to enhance technical knowledge and troubleshooting skills

• Practice safety consciousbehaviors in all aspects of operational processes and procedures.

What you need to succeed (minimum qualifications)

• To be successful in this position,the candidate must possess a strong background/experience with:

• Computer systems administration

• Familiarity with system ChangeManagement processes

• Database usage and administration

• Manipulating large data sets

• Microsoft Excel and MicrosoftAccess

• Troubleshooting and problemsolving technical/systems issues

• Experience working with otherindustry leading aviation systems/software

• In addition, the candidate musthave:

• The ability to understandcomplex systems and workflows

• Good verbal and writtencommunication skills

• Strong problem-solving skills(ability to navigate and work through many ‘unknowns’)

• Good project management skills

• Curiosity, desire to learn,spirit of ‘continuous improvement’

• Ability to occasionally worklate-night or weekend hours

• Self-starter/self-directedcapabilities

• Consistently prioritizes safetyand security of self, others, and personal data.

• Embraces diverse people, thinking,and styles.

• Possesses a high school diploma,GED, or high school equivalency.

• Is at least 18 years of age andhas authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

N/A

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here