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Microsoft Cloud Operations + Innovation is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.

Within CO+I, the Data Center Availability Improvement Team is responsible for ensuring the uptime, reliability and availability of Microsoft’s cloud business data centers. Microsoft has a portfolio of data centers globally and the Availability Improvement Team is looking to fill the vital role of Program Manager.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Work with internal Microsoft teams to collect and compile Availability metrics and scorecards for all datacenter sites and regions

• Train and coach teams on objective KPIs and drive projects working with Operations site and Regional leadership to establish Availability Improvement initiatives

• Lead process improvement initiatives with partner teams

• Develop business cases for CapEx funding requests for Availability Improvement projects and drive execution of those projects

• Track projects and establish dashboards to provide status of Availability Improvement projects

• Identify trends, cause of defects based on data analysis, make recommendations for cause investigations

• Drive global standardization and consistency of processes, procedures and reports with Operations teams

• Work with Operations EEs / MEs, Critical Environment Program Managers to establish visual standards, process improvement and error proofing systems to drive efficiency with the business

• Lead Kaizen activities with cross functional teams and provide closure of key tasks and deliverables with metrics

• Identify and monitor the need for use of new tools to improve the quality of data and analytics

Qualifications

Required Qualifications:

• 6+ years technical experience in Engineering, Electrical, Mechanical or Industrial Engineering OR Bachelor's Degree in Engineering, Electrical, Mechanical, Industrial or related field AND 3+ years technical experience in Engineering, Electrical, Mechanical, Industrial OR Master's Degree in Engineering, Electrical, Mechanical, Industrial, or related field AND 2+ years technical experience in Engineering, Electrical, Mechanical, Industrial or related field

• 3+ years of experience in datacenter or mission critical environment

• 3+ years of experience in data visualization tools and techniques

Preferred Qualifications:

• Must have strong lean background with hands-on expertise in continuous improvement

• Must have good understanding of datacenter and topologies or equivalent Mission Critical facility background

• Must have strong analytical skills – must be able to extract and summarize large, complex data from multiple databases and systems

• Must be a team player with ability to influence cross functional team and leadership team in driving process improvement and efficiencies

• Must be able to work with people at all levels of management

• Good communication skills, both written and verbal

• Strong understanding of data analysis tools and techniques such as PowerBI, Kusto Queries, SQL

• Good organizational skills

• Must demonstrate strong attention to detail

• Familiarity with ISO standards and procedures

• Familiarity with mission critical equipment used in datacenters

• Familiarity with continuous improvement tools such as FMEA, Material and Information Flows, SIPOC, process workflows, A3s, Value Stream Mapping, etc

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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