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Position Purpose:

As a Software Engineer Sr. Manager, you will be given a chance to contribute to the products we create, help grow the next generation of engineering talent, and help shape the technology strategy of the enterprise.

In addition, you will be given the chance to work with our most strategic vendors to ensure that 3rd party tools and applications are readily available to all product teams that are interested in using them. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.

Marketing Technology lives within the intersection of data and customer experiences. Our mission is to win for our customer by leveraging the power of data to deliver cross-channel personalized experiences at speed and scale. The Sr. Manager, Martech Messaging Platforms is a key leadership role, driving our strategy & roadmap forward on delivering those customer experiences at the right place and right time. You will oversee a team of talented managers and engineers, while building strong partnerships and accountability across stakeholders. You will champion innovation, drive scalability, and ensure a robust and reliable Tech stack that delivers exceptional performance and user experience. 

*Responsibilities:  *

• Leads the Tech strategy and execution for Martech Messaging Platforms. This includes email, paid media integrations, SMS, and intersection with our CDP and content orchestration capabilities

• Brings a strong understanding of the vendor landscape in this space, and leading both the internal and external Tech teams required to build capabilities

• Partners closely with Content teams and Data teams to drive personalization solutions within messaging channels

• Collaborates through a matrix of Business, Product, and Tech teams. Builds strong partnerships that establish trust and accountability

• Stays abreast of both Tech and Business industry trends through 3rd party publications, industry events/conferences, leveraging perspective to drive future vision

• Regularly presents roadmaps and strategy in leadership forums, and brings strong communication and Technology perspective to the table

• Develop and implement streamlined processes for tracking, analyzing, and resolving technical issues, ensuring efficient resolution and proactive problem-solving. 

• Champion and lead growth initiatives, fostering a culture of experimentation and innovation.

• Lead, mentor, and inspire a team of highly skilled engineers, fostering a collaborative and results-oriented environment. 

Key Responsibilities:

20% Strategy & Planning:

• Works and negotiates with partners on the staffing of skilled engineering positions on product teams

• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner

• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that aligned to domain, portfolio, and enterprise strategic objectives

• Evaluates new technologies for adoption across the enterprise

• Helps to identify and demonstrate emerging technologies for adoption by product teams

20% Delivery & Execution:

• Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions

• Documents, reviews and ensures that all quality and change control standards are met

• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases

• Works with vendors and partners for the successful implementation of critical tooling and platforms

• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively

• Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment

• Participates in and leads review board sessions to drive consistency across the enterprise

• Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics

• Fills in on product teams for engineers who are out of the office

15% Support & Enablement:

• Fields questions from engineers, product teams, or support teams

• Monitors tools and participates in conversations to encourage collaboration across product teams

• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations

• Provides application support for software running in production

• Acts as a technical escalation point for the engineers on the team

45% People:

• Provides leadership, mentoring, and coaching to Software Engineers

• Attracts, retains, and develops top talent to build a world class Software Engineering Team

• Conducts annual and mid-year reviews by reviewing individual development plans and team feedback

• Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests

• Acts as a proponent of modern software development practices

• Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams

• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

• Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports:

• Typically reports to the Technology Director, Sr. Director or Vice President.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

• Mastery of an object oriented programming language (preferably Java)

• Must be legally permitted to work in the United States

Preferred Qualifications:

• 10+ years of experience in Software Engineering

• Bachelor's degree in Computer Science/Information Systems or related field. Advanced degree preferred

• Retail/similar background preferred. Technical leader who is also fluent in Marketing business concepts & strategies

• Experience being a technical leader for owned media and paid media platforms; deep understanding of the architecture, engineering, and industry landscape

• Strong understanding of the cloud data landscape, Marketing CDP platforms, and flow of data/segmentation to drive customer personalization

• Strong understanding of Content Management Systems and integration points with messaging capabilities

• Track record of leading Managers of Engineering teams and developing/building high performing organizations

• Highly collaborative individual who thrives working across a matrix of Product and Business stakeholders

• Excellent communication, interpersonal, and presentation skills

• History of building a culture of trust, accountability, and strong reputation for delivery

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 6

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Develops Talent: Developing people to meet both their career goals and the organization's goals

• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives

• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action

• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply End Date: 01/30/2025

• $170,000.00 - $240,000.00