Experience Inc. Jobs

services support specialist.

• atlanta , georgia

• posted june 10, 2024

job details

summary

• $18 - $19.41 per hour

• temporary

• high school

• category business and financial operations occupations

• referenceAB_4551262

job details

The Special Services Team primary accountabilities are handling all requests made from a customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers. They must perform detailed research to determine the validity of the claims. The Support Services Specialist will play a key role in handling escalated issues, finding process improvement opportunities, training, reviewing Quality, reporting, and workload management. This is a 18 month Hybrid contract assignment. Must be able to work ONSITE 9 to 5:30 at the Atlanta office Tuesday - Thursday. Qualifications:

• High School Diploma required; Undergraduate degree in Business Admin, Logistics, Supply Chain or equivalent work experience preferred

• 3 years Customer Service experience and 2 years of Supply Chain experience

• SAP & SAP IC; Microsoft Office Suite

• AP/AR

• Transportation experience

• Written and verbal communication skills

• Problem Solving

• Customer Relationship Management

• Proven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations.

salary: $18 - $19.41 per hour

shift: First

work hours: 9 AM - 5:30 PM

education: High School

Responsibilities

• Building relationships with production facilities, Finance, Customer Service, Customer Solutions and NFO to help improve customer service and drive down cost

• Adhoc reporting for root cause analysis

• Primary point of contact for Customer Service, Customers and Finance requesting credits/debits.

• Detailed research of claims with finance and facilities, transportation vendors, to verify and recommend claim disposition

• Ad hoc projects

• Maintain relationship with shipping facilities, transportation, NFO on inventory.

• Changes to current processes (management, shipping facility, transportation and finance)

• Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process. Recommend systems and process improvements for Product Order Management by evaluating customer trends.

• Understanding complex customer request and determining the root cause in order to process improve.

Skills

• Customer support

• SAP

• Transportation

• Microsoft Office

• Invoices

• Damaged Product Claims

• Logistics

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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rosalind wells

• rosalind.wells@randstadusa.com