Experience Inc. Jobs

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

• Ongoing mentorship, development, and leadership programs

• And more

Work Location: Atlanta, GA

Description

RESPONSIBILITES:

• With direction from Physician Group Practice Administration, the Senior Manager, Patient Experience will be responsible for the development, implementation, and evaluation of all patient experience activities across The Emory Clinic and Emory Specialty Associates

• The Senior Manager, Patient Experience will serve as the primary champion to improve patient satisfaction scores across all ambulatory locations for Emory Healthcare, and supervise the team and resources associated with Patient Experience functions

• Supervise the coordination and development of the team, programs, forums, and tools needed to support high standards of patient experience across the Physician Group Practice

• Guide all patient experience improvement efforts related to coaching and mentoring programs, service training workshops, new hire service onboarding, and recognition activities

• Lead a multi-discplinary acceleration team through targeted process improvement projects to improve the patient experience

• Serve as the representative and spokesperson for patient satisfaction scores and improvement efforts through consistent communication to staff, physicians, and management

• Serve as the leader of the department of Service Management, and manage personnel through completing annual goals and evaluations; ensuring continuous professional development for all staff; and creating and managing annual budgets

• Lead the detailed data analysis of patient satisfaction scores to provide to all staff and providers, and push for continued internal and external best practice in data capture and reporting

• Facilitate the development of patient satisfaction improvement action plans in each clinical section, through high levels of engagement with clinical and administrative leaders across the Physician Group Practice

• Ensure compliance with related regulatory standards relating to patient satisfaction and process improvement efforts

• Serve as the Emory Physician Group Practice representative to external organizations and vendors, and appropriately represent Emory in best practice patient experience forums

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business administration, finance, healthcare administration or related field required

• Master's degree preferred. 3-5 years healthcare related experience required

• Minimum requirement of 2 years supervisory/manager experience

PHYSICAL REQUIREMENTS:

• 1-10 lbs 0-33% of the work day (occasionally)

• Negligible 34-66% of the workday (frequently)

• Negligible 67-100% of the workday (constantly)

• Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks

ENVIRONMENTAL FACTORS:

• Factors affecting environment conditions may vary depending on the assigned work area and tasks

• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste

• Chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks

Additional Details

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

• Ongoing mentorship, development, and leadership programs

• And more

Work Location: Atlanta, GA

Connect With Us!

Connect with us for general consideration!

Division The Emory Clinic

Campus Location Atlanta, GA, 30322

Campus Location US-GA-Atlanta

Department TEC Patient Experience

Job Type Regular Full-Time

Job Number 135999

Job Category Business Operations

Schedule 8a-5p

Standard Hours 40 Hours

Hourly Minimum USD $39.10/Hr.

Hourly Midpoint USD $52.77/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.