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Lumen Senior IT Engineer - US Works From Home in Atlanta, Georgia

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Partner in the analysis of complex systems. Plan, design, evaluate, select operating systems and protocol suites and configure communication media. Assist team in resolution of interoperability problems to obtain operations across all platforms. Assist in the support of clients by consulting and recommending solutions. Assist in assessing new and/or advanced technical system technologies and recommend possible implementation strategies.

The Main Responsibilities

  • Manage and implement assigned projects per specified scope of work.

  • Provide technical support to Clients and coworkers as needed.

  • Perform survey and assessments of clients’ existing infrastructure. Sets up infrastructure. Changes and modifies the configuration of files, systems and/or programs to meet requirements/needs/usage demands and to optimize operation of systems.

  • Conduct complex root cause analysis and troubleshooting.

  • Conducts testing of solutions and software (in laboratory environment) to ensure they will operate per requirements; suggest and specify additional features or specifications as needed to achieve requirements.

  • Work with engineers and solutions architects to make recommendations for the implementation of appropriate technologies including but not limited to: Wide Area Network (WAN) and Local Area Network (LAN) infrastructure, security solutions, wireless, storage and voice.

  • Implement projects assigned to the position including advanced networking, WAN and LAN infrastructure, wireless, voice, Windows Server, virtualization and storage

  • Assist with the identification of issues in new customer environments and develop resolution and implementation plans.

  • Develop personal skills to efficiently and effectively work individually and as a member of the Technical Services team.

  • Participate in company sponsored job related activities and training to further develop your technical skills.

What We Look For in a Candidate

  • Consulting level Typically with 6+ years of experience with a Bachelor's Degree.

  • Requires deep understanding of IT systems and impact of changes on downstream and upstream applications.

  • 4+ with a Master's Degree

What to Expect Next

Requisition #: 266424

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.