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Job Description

We are looking for a Sr. Desktop Support Consultant to support a leading research university's faculty and staff with technical support and other business objectives.

Role responsibilities include:

 · Analyzes, designs, recommends, and implements micro-based Local Area Networks.

 · Installs and configures Local Area Network servers and related hardware and software.

 · Analyzes, designs, recommends and implements workstation connectivity.

 · Consults with and assists with system enhancements and modifications.

 · Provides technical support, documentation, project implementation management, and design modifications to meet business objectives.

Troubleshoots desktop and connectivity problems.

Compensation:

$30-$35/Hour

Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• Five years in information technology or a bachelors degree plus three years of related experience.

• Experience with ServiceNow ticketing system is advantageous.

Proficient in Office 365 and Desktop applications, including configuring email and syncing OneDrive.

Knowledgeable in cloud storage (OneDrive) and disk encryption technologies.

Skilled in remote connectivity (VPN), duo-authentication support, and all desktop OS (Windows/OSX).

Proven record of excellent service request turnaround with high satisfaction scores.

Familiarity with ITIL for customer service improvements and incident analysis.

Capable of training staff on hardware/software use.

Experience with ServiceNow and AD for ticketing systems is a plus.

Strong customer service skills are essential.

Ability to work independently and set up systems on their own.

Experience with JAMF and iOS for Mac support. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.