Experience Inc. Jobs

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

Build and maintain strong, long-term relationships with key customers, understanding their business needs, goals, and challenges.

Serve as the primary point of contact for escalated customer issues, ensuring timely and effective resolution.

Proactively engage with customers to provide insights, recommendations, and solutions that enhance their experience and success with the company's products or services.

Advocate on behalf of customers to internal teams, ensuring that customer feedback is heard and acted upon.

Coordinate with product engineering, RandD, marketing, human resources and operations teams to resolve complex customer issues and improve overall service quality.

Track and manage customer issues to ensure they are addressed within agreed-upon service levels.

Identify opportunities to enhance customer satisfaction through proactive outreach, education, and engagement.

Analyze customer data to identify trends, potential issues, and opportunities for improvement.

Work closely with IT to support communicating the services we offer for our customers .

Lead by example in delivering outstanding customer service and demonstrating a deep commitment to customer success.

Contribute to the development and implementation of best practices, training programs, and resources for the customer advocacy team.

Collaborate with internal teams to identify and implement process improvements that enhance the customer experience.

Participate in the development and refinement of customer support and success tools, systems, and workflows.

Provide feedback to product teams to help shape IT services and roadmap based on customer needs and experiences.

Education:

Bachelor's degree in Business , Communications, or a related field. Equivalent experience may be considered.

Experience:

3 years of experience in customer advocacy, customer success, or a related role, with a proven track record of managing and resolving customer issues.

Experience working with enterprise customers is highly desirable.

Strong understanding of customer success metrics, tools, and best practices.

Skills:

Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers and internal teams.

Strong problem-solving skills and the ability to think critically and strategically.

Proficiency in IT service management a nd other customer support tools.

Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665PrescribedNondiscriminationPostingLanguageJR QA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information. Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity