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Overview

This role is hybrid and will require 2-3 days in the office per week. Must be able to work Saturdays and most holidays.

Intuit’s Global Business Solutions Group (GBSG) is committed to creating tools and services that dramatically increase a Small Business' ability to manage their cash flow. The Risk Operations team supports GBSG by protecting Intuit and our Small Business customers from financial losses resulting from fraud and financial risk.

We are looking for a talented and experienced Risk Specialist who has a proven ability to work effectively in a fast-paced and dynamic team environment. The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues. The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.

What you'll bring

• 2+ years of relevant experience in risk management

• Proficient with G-Suite and other relevant software

• Strong analytical and critical thinking skills with attention to detail

• Proven ability to deescalate customers and effectively handle difficult situations

• Strong organizational skills and the ability to manage multiple tasks

• Ability to work under tight deadlines and prioritize tasks to meet SLAs

• Strong work ethic with high integrity and ethics

• Effective collaboration and teamwork skills

• Strong understanding of customer service and customer empathy

• Willingness to learn and adapt to new technologies and processes.

• A bachelor's degree in finance, risk management, accounting or related field a plus

How you will lead

• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends

• Understand standard operating procedures and operate within the established guidelines to mitigate risk

• Document processes and procedures and maintain accurate and detailed records of all transactions

• Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies

• Collaborate effectively with cross-functional teams to resolve customer-related issues

• Identify areas of improvement and propose changes to optimize processes and technology

• Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.